Cloud Engineer

Rich Products Corporation; Ciudad de México; Híbrido; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Opportunities for professional development

Values-oriented culture

Volunteer opportunities

Descripción de la vacante

A leading global frozen food provider is looking for a skilled IT Infrastructure Support professional in Ciudad de México. The role involves supporting Azure and GCP cloud environments, troubleshooting issues, and ensuring optimal cloud performance. Candidates should have a Bachelor’s degree in Computer Science and 3–5 years of relevant experience. The position offers competitive compensation and opportunities for professional development in a supportive work environment.

Formación

• Bachelor's degree in Computer Science or related field required.
• 3–5 years of experience in IT infrastructure support for Azure and GCP.
• Proficient in troubleshooting and resolving IT infrastructure issues.

Responsabilidades

• Provision and configure cloud resources in public and hybrid environments.
• Monitor, troubleshoot, and optimize cloud systems.
• Ensure system security compliance through maintenance and backups.

Conocimientos

Computer Science degree

3–5 years IT infrastructure support

Azure cloud support

GCP cloud support

Infrastructure as Code

Troubleshooting IT issues

Excellent communication skills

Conversational English

Educación

Bachelor’s degree in Computer Science or related field

Herramientas

Kubernetes

AWS

Google Cloud

Descripción del empleo

As a leading global provider of comprehensive frozen food solutions, our portfolio includes creative solutions geared towards helping food industry professionals focused on everything a family makes possible. Rich's®: Endless possibilities. A family. Focused on attracting and retaining the most talented people.

SKILLS/EXPERIENCE:

• Bachelor’s degree in Computer Science or related field.
• 3–5 years of experience in IT infrastructure support for Azure (90%) and GCP (10%) cloud environments.
• Strong knowledge of Infrastructure as Code in Azure and GCP, including portal management, Virtual Desktop Infrastructure (VDI), monitoring and analytics, backup management, application gateway management, network management, automation, and documentation.
• Experience with cloud computing platforms such as Azure, Google Cloud, and AWS.
• Familiarity with container orchestration tools such as Kubernetes or ECS.
• Proficient in troubleshooting and resolving IT infrastructure issues.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.
• Ability to prioritize and manage multiple tasks and projects simultaneously.
• Experience with the ITIL framework and best practices.
• Location Cuajimalpa (hybrid work).
• Conversational English required.
• Apply with an updated resume to be considered in the process.

OBJECTIVE OF THE POSITION:

To build, deploy, and maintain cloud-based infrastructure and services, ensuring optimal performance, availability, and reliability of cloud systems. This role focuses on driving automation, security, and cost-optimization initiatives while collaborating with development, operations, and security teams to implement cloud solutions that meet organizational needs. It also provides technical support to end-users and troubleshoots cloud infrastructure issues and participates in the planning and implementation of new infrastructure projects and upgrades.

KEY RESPONSIBILITIES:

• Provision and configure cloud resources (e.g., virtual machines, storage, networking), and deploy and manage services in public (AWS, Azure, GCP), private, or hybrid cloud environments.
• Assist in the design, implementation, and maintenance of cloud infrastructure and services.
• Monitor, troubleshoot, and optimize cloud-based systems for performance, cost, and reliability.
• Ensure system and cloud security compliance with policies and regulations by performing patching, updates, maintenance, backups, disaster recovery, and failover strategies.
• Provide technical support to end-users and participate in on-call rotation to troubleshoot and resolve IT infrastructure and cloud-related issues.
• Participate in IT infrastructure projects and initiatives.
• Develop and maintain documentation for IT infrastructure and cloud services.
• Ability to travel up to 25% as required for onsite support and installations.

POSITION OFFER:

As a family-owned business, taking care of our associates is a top priority. That's why we provide benefits and tools to help you balance work-life integration:

• Competitive compensation.
• Opportunities for professional development.
• Be part of a values-oriented culture.
• Volunteer opportunities and community impact.

SELECTION PROCESS:

The talent attraction team will be evaluating your professional profile based on your application. If you achieve compatibility between your profile and the position, we will contact you by email to integrate you into our selection process.

At Productos Rich and its subsidiaries, we are committed to an equal employment opportunity policy and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, genetic information, gender identity, sexual orientation, marital status, or any other legally protected basis recognized by federal law, state or local. The information collected by this application is solely for determining suitability for employment, verifying identity, and maintaining employment statistics of applicants.