Cloud Customer Reliability Engineer (Hybrid)

Thales; Ciudad de México; Híbrido; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Customer Reliability Engineer based in Polanco, Mexico City. The role involves ensuring excellent customer experiences by managing incidents and service requests efficiently. Candidates should have a Bachelor’s degree in a related field and at least 5 years of relevant experience. Proficiency in public cloud services like AWS or GCP, alongside strong communication skills in both Spanish and English, is essential. This hybrid role also requires availability for periodic on-call shifts.

Formación

• At least 5 years of experience as an Application Engineer or Reliability Engineer facing customers.
• Strong app development background focus.
• Understanding of database technologies.

Responsabilidades

• Manage Incidents/Service requests within SLA.
• Communicate updates to customers related to Incidents/Service requests.
• Build and deliver technical webinars to customers.

Conocimientos

Public cloud environments knowledge

Fluent in Spanish and English

Application Engineering

Reliability Engineering

Problem-solving

Educación

Bachelor’s degree in computer science or related fields

Herramientas

Mongo DB

SQL

Data Dog

Oracle

Descripción del empleo

A global technology company is seeking a Customer Reliability Engineer based in Polanco, Mexico City. The role involves ensuring excellent customer experiences by managing incidents and service requests efficiently. Candidates should have a Bachelor’s degree in a related field and at least 5 years of relevant experience. Proficiency in public cloud services like AWS or GCP, alongside strong communication skills in both Spanish and English, is essential. This hybrid role also requires availability for periodic on-call shifts.