Clinical Ops Specialist - Future Roles (Mexico)

Syneos Health, Inc.; Tlalnepantla; Presencial; MXN 334.800 - 502.200; Jornada completa

Descripción de la vacante

Syneos Health, Inc. is seeking a Clinical Ops Specialist in Tlalnepantla, Mexico, to provide essential clinical system and reporting support. The successful candidate will handle report development, data analysis, and customer support, ensuring smooth clinical business operations.

This role requires proficiency in handling queries and developing dashboards, along with the ability to collaborate across various departments. Candidates should possess strong problem-solving skills and a proactive approach to training users and managing requirements.

Formación

• Experience in clinical system support and reporting.
• Ability to analyze data and deliver insightful reports.
• Strong customer service orientation with effective communication skills.

Responsabilidades

• Provide clinical system or reporting support.
• Participate in new projects and support testing.
• Run routine reports and respond to ad hoc reporting requests.

Conocimientos

Clinical reporting support

Data analysis

User support

Dashboard development

Problem-solving skills

Herramientas

Excel

Reporting tools

Descripción del empleo

Clinical Ops Specialist - Future Roles (Mexico)

Updated: Today
Location: Tlalnepantla, MEX, Mexico
Job ID:25107140

This position provides clinical system or clinical reporting support of clinical business operations. Activities may include report development, data analysis, business owner liaison support, user support, and system or reporting change management. The role collaborates across departments as needed and maintains a working level of query/Excel to support the clinical business.

Job Responsibilities

• Proficient in assigned solutions, understanding the capabilities of the system(s) or dashboard and reporting capabilities; respond to customer support inquiries in a timely manner and develop knowledge based on previous inquiries and information shared by business or system experts.
• Participate and/or support new projects for clinical systems or reporting, understanding requirements, process considerations, and collaborating on requested solutions; support testing and validation efforts to ensure quality, including analysis of findings and retesting as necessary.
• Run and disseminate routine reports, updating them based on business feedback or enhancement requests; review changes and update data where required.
• Respond to requests for ad hoc metrics or reporting requests.
• Develop dashboards or customized queries in support of specific reporting requests, partnering with senior team members as needed.
• Deliver prompt and efficient user support, investigating and resolving reported data discrepancies and issues; collaborate with higher support tiers or senior team members for complex technical or data‑related issues.
• Participate in training efforts for internal and external customers; develop and maintain training materials to ensure user understanding and proficiency.
• Respond to Service Desk tickets routed to the department system queues; keep users and support tickets updated with troubleshooting details and ongoing research progress until resolution.
• Attend meetings as required, prepare necessary updates, and complete all assigned action items; follow up with appropriate management or stakeholders.
• Use effective customer‑oriented communication skills to respond within agreed‑upon timeframes, using the most appropriate method of communication based on urgency and type of information needed.
• Identify issues for escalation and route appropriately, exercising careful judgement.
• Apply critical thinking and problem‑solving skills to identify, analyze, and communicate impact and to reach timely resolution.
• Perform other work‑related duties as assigned.
• Travel may be required up to 10%.

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.