Client Relations Specialist (Spanish And English Languages)

Fp Markets; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A multi-regulated broker is seeking a Full-time Client Relations Specialist in Mexico. This role involves serving as the primary contact for clients, assisting with account processes, and building client relationships in a vibrant remote environment. Candidates should have 1-3+ years of experience in client support, be fluent in Spanish and English, and possess an understanding of Forex markets. The company offers competitive remuneration and a supportive, multicultural team.

Servicios

Competitive remuneration

Training budget

Regular salary reviews

Performance-based incentives

Dynamic business environment

Vibrant company life

Formación

• 1–3+ years of experience in client support or account management in Forex / CFDs.
• Understanding of trading terminology and financial markets.
• Familiarity with KYC / AML procedures.

Responsabilidades

• Serve as the primary contact for client inquiries.
• Assist with account opening, KYC verification.
• Build and maintain strong client relationships.
• Provide guidance on trading tools and promotions.
• Collect and report client feedback.

Conocimientos

Client support experience

Excellent communication in English

Native Spanish

Customer service orientation

Understanding of trading platforms

Attention to detail

Ability to work flexible shifts

Educación

Bachelor's degree in Business, Finance, or related field

Herramientas

Salesforce

Zendesk

Descripción del empleo

Role Overview

FP Markets Group of Companies is a well-established multi‑regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full‑time Client Relations Specialist in Mexico.

Key Responsibilities

• Serve as the primary contact for client inquiries via phone, email and messaging platforms.
• Assist with account opening, KYC verification, deposits / withdrawals, and platform navigation (MT4 / MT5, cTrader, TradingView or proprietary platforms).
• Build and maintain strong relationships with retail and/or institutional clients and partners to improve retention and client satisfaction.
• Provide guidance on trading tools, promotions, and company offerings in a professional, compliant manner.
• Proactively follow up with clients to ensure a smooth trading experience and identify upselling or cross‑selling opportunities.
• Collect and report client feedback to help improve products, services, and support processes.
• Stay up to date with company policies, market news, and regulatory changes relevant to the Forex / CFDs industry.

Candidate Profile

• 1–3+ years of experience in client support, account management, or a similar role in the Forex / CFDs or online trading industry.
• Native Spanish and excellent communication skills in English (written and verbal).
• Understanding of MT4 / MT5, cTrader, TradingView platforms, basic trading terminology, and financial markets.
• Strong customer service orientation with the ability to handle clients from different backgrounds and regions within Latam.
• High attention to detail, especially in handling sensitive client information.
• Comfortable working in a fast‑paced, performance‑driven environment.
• Ability to work flexible shifts, including evenings or weekends, if required.
• Will be considered as a plus: Experience with CRM systems (e.g., Salesforce, Zendesk).
• Familiarity with KYC / AML procedures.
• Bachelor's degree in Business, Finance, or related field.

Our Offer

Welcoming, young and multicultural team with approachable leadership. Ability to contribute to dynamic business at a growth phase. High level of autonomy, support of ideas and putting your expertise into the best practices for the company. Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders. Competitive remuneration, regular salary reviews and performance‑based incentive schemes. Vibrant company life: from team activities to global celebrations. Fully remote work.

Interview Process

• Interview with People Function member (min) to assess match to our culture.
• Interview with your future manager (45 min - 1 hr) to assess match to the job and the team and discuss role expectations.
• Final interview with team members if necessary.

Please kindly send your CV in English and specify your salary expectations in USD.