Client Relations Specialist (Spanish and English Languages)

FP Markets; Ciudad de México; A distancia; MXN 554,000 - 924,000; Jornada completa

Descripción de la vacante

A regulated trading company is seeking a Client Relations Specialist in Mexico. You will provide top-tier support for clients, assist with account processes, and maintain client relationships. Ideal candidates have experience in client support within the Forex industry, are native Spanish speakers, and possess good communication skills in English. This role offers a fully remote work environment with competitive remuneration.

Servicios

Competitive remuneration

Continuous personal development

Vibrant company life

Formación

• 1–3+ years of experience in client support or account management in the Forex/CFDs industry.
• Understanding of MT4/MT5, cTrader, TradingView platforms.
• Attention to detail in handling client information.

Responsabilidades

• Serve as the primary contact for client inquiries.
• Assist with account opening and KYC verification.
• Build and maintain relationships with clients to improve satisfaction.

Conocimientos

Client support experience

Native Spanish

Communication skills in English

Customer service orientation

Familiarity with trading platforms

Educación

Bachelor's degree in Business, Finance, or related field

Herramientas

CRM systems (e.g., Salesforce, Zendesk)

Descripción del empleo

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Client relations Specialist in Mexico.

Role Overview:

We are looking for a proactive and client-focused Client Relations Specialist to provide top-tier support and relationship management for our clients and partners. In this role, you will be the first point of contact for new and existing clients, ensuring a seamless onboarding experience, fast issue resolution, and ongoing client satisfaction.

Key Responsibilities:

• Serve as the primary contact for client inquiries via phone, email and messaging platforms.
• Assist with account opening, KYC verification, deposits/withdrawals, and platform navigation (MT4/MT5, cTrader, TradingView or proprietary platforms).
• Build and maintain strong relationships with retail and/or institutional clients and partners to improve retention and client satisfaction.
• Provide guidance on trading tools, promotions, and company offerings in a professional, compliant manner.
• Proactively follow up with clients to ensure a smooth trading experience and identify upselling or cross-selling opportunities.
• Collect and report client feedback to help improve products, services, and support processes.
• Stay up to date with company policies, market news, and regulatory changes relevant to the Forex/CFDs industry.

Candidate Profile

• 1–3+ years of experience in client support, account management, or a similar role in the Forex/CFDs or online trading industry.
• Native Spanish and excellent communication skills in English (written and verbal).
• Understanding of MT4/MT5, cTrader, TradingView platforms, basic trading terminology, and financial markets.
• Strong customer service orientation with the ability to handle clients from different backgrounds and regions within Latam.
• High attention to detail, especially in handling sensitive client information.
• Comfortable working in a fast-paced, performance-driven environment.
• Ability to work flexible shifts, including evenings or weekends, if required.

Will be considered as a plus:

• Experience with CRM systems (e.g., Salesforce, Zendesk)
• Familiarity with KYC/AML procedures
• Bachelor's degree in Business, Finance, or related field

Our offer:

• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• Fully remote work

Journey to FP Markets:

• Interview with People Function member (30 - 45 min) to assess match to our culture
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
• Final interview with team members if necessary

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!

Please kindly send your CV in English and specify your salary expectations in USD