Client Experience Lead — Build Relationships & Impact

Redial BPO; Mexicali; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading BPO service provider in Mexicali is seeking a talented Client Experience Executive to manage client relationships and improve service delivery processes. The ideal candidate will have 2-3 years of experience in a client-facing role, preferably in BPO or call center. Strong communication and problem-solving skills are essential. The role offers competitive salary and opportunities for professional growth in a supportive environment.

Servicios

Competitive salary and benefits package

Opportunities for professional growth and development

Collaborative and supportive work environment

Part of an award-winning company

Formación

• 2-3+ years in a client-facing role, preferably in a BPO or call center.
• Experience as a Call Center Operations Manager (6 months).
• C1 level in English (Advanced).
• Highly organized and detail-oriented.

Responsabilidades

• Build and maintain strong client relationships.
• Ensure clear communication of client agreements to internal teams.
• Provide timely information to clients and stakeholders.
• Proactively identify and resolve client issues.
• Collaborate to enhance customer experience.

Conocimientos

Exceptional communication (verbal and written)

Strong negotiation

Problem-solving

Analytical skills

Intermediate advanced computer skills

Educación

Business Administration degree or similar

Herramientas

MS Office Suite

CRM software

Descripción del empleo

A leading BPO service provider in Mexicali is seeking a talented Client Experience Executive to manage client relationships and improve service delivery processes. The ideal candidate will have 2-3 years of experience in a client-facing role, preferably in BPO or call center. Strong communication and problem-solving skills are essential. The role offers competitive salary and opportunities for professional growth in a supportive environment.