Client Advisor Cartier Masaryk

MX02 Richemont de Mexico S.A.deCV.; Ciudad de México; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Cartier Mexico is seeking a store leader to supervise merchandising, financials, and staff performance. You will manage day-to-day store operations for a boutique with a focused product line, ensuring sales targets and service standards are met.

Leading by example, you will train and coach team members, analyze customer issues, and optimize schedules and resources while aligning with Cartier's luxury brand standards.

Formación

• Bachelor's Degree or equivalent level required.
• Experience in managing resources to deliver predetermined objectives and advising others in most situations.
• Proven managerial experience in planning and resource management to achieve specified goals.

Responsabilidades

• Oversee merchandising, financial management, sales staff supervision, and overall store management.
• Supervise and manage the day-to-day operations of a small to medium store with a homogeneous product line.
• Utilize the organization's development framework to identify and address team development needs.
• Provide training or coaching to others within the organization to enhance performance.
• Aggregate and analyze customer issues to develop effective response strategies.
• Develop and manage short- or medium-term work schedules to meet commitments.
• Set and pursue personal and team performance objectives and communicate plans.
• Lead teams in recording and processing customer orders.
• Identify opportunities to grow customer accounts and negotiate as needed.

Conocimientos

People management

Budgeting

Sales leadership

Coaching

Customer relations

Educación

Bachelor's degree

Descripción del empleo

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

YOUR MISSION:

Oversee merchandising, financial management, sales staff supervision, and overall store management.

HOW WILL YOU MAKE AN IMPACT?

• Oversee the merchandising, financial management, and overall store management to ensure operational sales performance goals are met.
• Supervise and manage the day-to-day operations of a small to medium store with a homogeneous product line, including front end, back end, and sales floor activities.
• Utilize the organization's formal development framework to identify and address the individual development needs of the team, planning and implementing actions to build their capabilities.
• Provide training or coaching to others within the organization to enhance performance and personal potential.
• Aggregate and analyze customer issues to develop effective response strategies.
• Develop and manage short- or medium-term work schedules to meet planned commitments, approving overtime or additional resources as necessary.
• Set and pursue personal and team performance objectives, using the organization's performance management systems to improve outcomes.
• Communicate the local action plan, aligning it with the function's strategy and the broader organization's mission and vision, and motivate the team to achieve local business goals.
• Identify and present complex standard products and services that meet customer needs, negotiating terms and seeking senior colleague support for concessions when required.
• Deliver and manage budgets, conducting complex analyses on budget progress.
• Lead teams in recording and processing customer orders.
• Set clear objectives for sales calls or meetings, tailoring presentations to decision-makers and influencers, and gathering information to address customer needs.
• Identify opportunities to grow customer accounts through additional products or services.
• Develop and implement relationship management plans for potential customer accounts, building effective two-way communication and resolving issues.
• Follow and enforce the organization's health, safety, and environment (HSE) policies and procedures, identifying and mitigating risks to well-being and escalating serious issues as needed.

• Bachelor's Degree or equivalent level required.
• Experience in managing resources to deliver predetermined objectives and advising others in most situations.
• Proven managerial experience in planning and resource management to achieve specified goals.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Bachelor's Degree or Equivalent Level Experience enables job holder to deal with the majority of situations and to advise others. In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.