Client Account Manager

PSC Industries; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading home builder service company is seeking a Client Account Manager & Inside Sales Associate to guide clients through the onboarding process and ensure customer satisfaction. This remote position requires technical expertise and excellent communication skills. You will be responsible for training customers, addressing inquiries, and providing feedback to enhance product performance. Join a supportive team with competitive compensation and flexible working hours.

Servicios

Competitive hourly wage

Paid time off

Profit sharing

Flexible schedule

Performance-based bonuses

Formación

• Proven work experience as a Technical Account Manager or similar role.
• Solid technical background with hands-on experience in digital technologies.
• Excellent verbal and written communication skills in English.

Responsabilidades

• Conduct monthly client meetings to review KPI and confirm system functionality.
• Train customers to effectively use products.
• Communicate customer feedback to developers for new features.

Conocimientos

Technical Account Management

Digital Technologies

Communication Skills

Analytical Skills

Sales and Marketing Knowledge

Herramientas

High-level Technologies

WordPress

Descripción del empleo

Client Account Manager & Inside Sales Associate – Builder Lead Converter

Builder Lead Converter, a leading Software With a Service (SwaS) company specializing in home builder lead generation and sales, is seeking a talented and dedicated Client Account Manager & Inside Sales Associate to oversee and address onboarding new clients and support ongoing technical needs. You will guide our clients as we set up our technical service after the point of sale, ensuring customer satisfaction.

At Builder Lead Converter, we understand the challenges that builders and remodelers face in generating high-quality leads and converting them into sales. Our mission is to empower our clients with cutting‑edge technology and unparalleled support to transform their marketing, lead generation, and sales processes. We are committed to providing a supportive and collaborative work environment where creativity and innovation thrive.

As a Client Account Manager & Inside Sales Associate, you should be a tech‑savvy professional, able to explain technical details and requirements to a non‑technical audience. You should also be results‑driven and aspire to achieve specific goals. Ultimately, you should be able to provide technical, product, and business knowledge to support our onboarding process and strengthen customer relationships through oversight of our support team.

Responsibilities

• Conduct monthly client meetings to review Key Performance Indicators (KPI) and confirm system functionality
• Address product‑related queries promptly
• Train customers to effectively use our products
• Communicate customer feedback to developers to identify potential new features or products
• Report on product performance and propose solutions to reduce support costs
• Analyze customer needs and suggest upgrades or additional features
• Collaborate with the leadership team to win new business and increase sales
• Establish best practices through SOPs & Quality Assurance implementations
• Track client monthly KPI scores to ensure continuous improvement
• Quarterly Business Review
• Primary liaison between company and client
• Upsell additional services
• System training when needed

Qualifications

• Proven work experience as a Technical Account Manager or similar role
• Solid technical background with hands‑on experience in digital technologies, specifically High‑level and WordPress
• Familiarity with software and front‑end development
• Ability to understand customer needs and offer timely solutions
• Excellent verbal (English) and written communication skills
• Strong analytical and problem‑solving skills
• Tech, sales, and marketing savvy a plus
• Background in new home, remodeling or real estate sales a plus

Additional Details

• Location: Full‑time position (40 hours/week) with a long‑term US‑based company.
• This is a virtual position.
• Off‑shore applicants are encouraged to apply. Must have good and stable internet speed bandwidth and possess their technical equipment.
• Working Hours: 8 am – 5 pm CDT, Mon – Fri.
• Compensation: Competitive hourly wage, paid time off, floating holidays, profit sharing, flexible schedule, performance‑based bonuses, and team‑building activities.
• Base salary + commissions