Circuit Delivery Coordinator Lead

CommandLink, LLC; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global SaaS provider in Mexico is seeking a Telecommunications Coordinator to manage internet circuit orders and lead a team. The role involves tracking orders, collaborating with cross-functional teams, and ensuring timely resolution of issues. Candidates must have 2-5 years of telecommunications experience and strong documentation skills. Join a dynamic team that values innovation and offers flexible time off and employee referral bonuses.

Servicios

Room to grow at a high-growth company

Flexible time off

Employee referral bonuses

Fun events at cool locations

Formación

• Minimum of 2-5 years experience in the telecommunications industry.
• Experience working with domestic and international internet providers.
• Ability to document dependencies and priorities clearly.

Responsabilidades

• Manage the ordering of internet circuits to support customer deployments.
• Track circuit orders and communicate updates.
• Lead and mentor the Circuit Delivery Coordinators.
• Collaborate with cross-functional teams to maintain delivery timelines.
• Monitor high-priority cases for timely resolution.

Conocimientos

Telecommunications experience

Internet provider management

Skill development

Documentation

Descripción del empleo

Overview

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Responsibilities

• Manage the ordering of internet circuits to support customer deployments.
• Track circuit orders and communicate key milestone updates to Project Managers and customers throughout the delivery process.
• Lead, mentor, and coach your team of Circuit Delivery Coordinators on effective escalation practices and provider-specific processes.
• Ensure adherence to carrier policies and internal service delivery standards.
• Collaborate cross-functionally with Project Managers, Engineering, Sales, and Vendor Management to remove roadblocks and maintain delivery timelines.
• Maintain and update Knowledge Base (KB) articles to reflect changes in carrier processes and procedures, ensuring all documentation remains accurate and current.
• Communicate process updates during weekly team calls and contribute to the preparation of the Monday review PowerPoint presentation.
• Take ownership of escalations and provide hands-on support for any off-track orders or issues requiring leadership intervention.
• Monitor your team’s high-priority and past-due cases to ensure timely resolution; no case should remain open for more than four days.
• Participate in the interview process, focusing on identifying candidates who demonstrate both strong skills and alignment with the team’s culture.

Qualifications

• Minimum of 2-5 years experience in the telecommunications industry.
• Demonstrate experience working with a variety of internet providers, both domestic and international, to effectively manage circuit delivery and escalation processes.
• Demonstrate the ability to continuously develop skills, expand knowledge, and proactively address challenges.
• Ability to document dependencies and priorities clearly

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team