Chief Product Officer (Conversational Ai) - Full Remote

BBVA Technology en Europa; Valladolid; A distancia; MXN 1,100,000 - 1,467,000; Jornada completa

Descripción de la vacante

A leading financial technology company is seeking an experienced Product Owner for Jira ITSM to manage the ITSM platform, ensuring its alignment with organizational goals and user needs. The ideal candidate has proven experience in the Atlassian environment, strong stakeholder management skills, and fluency in both English and German. This role offers opportunities for professional growth within a dynamic work environment.

Servicios

Competitive salary and benefits package

Opportunities for professional growth

Dynamic and supportive work environment

Flexibility and people-first culture

Formación

• Proven experience as a Product Owner in Atlassian/Jira environment.
• Hands-on experience configuring Jira Service Management.
• Strong communication and stakeholder management skills.

Responsabilidades

• Own and manage the Jira ITSM product backlog.
• Translate business requirements into user stories.
• Collaborate with cross-functional teams to deliver solutions.

Conocimientos

Product ownership

Stakeholder management

ITIL processes

Agile methodologies

Jira Service Management

Analytical skills

Problem-solving

Communication

Fluent English

Fluent German

Herramientas

Atlassian products

Confluence

Descripción del empleo

About the Role

We are looking for an experienced and driven Product Owner for Jira ITSM to lead the development and continuous improvement of our Atlassian-based IT Service Management environment. You will be the bridge between business stakeholders and technical teams, ensuring that our Jira ITSM platform supports organisational goals, enables efficient service delivery, and evolves with user needs.

Key Responsibilities

• Own and manage the Jira ITSM product backlog based on business priorities and stakeholder input.
• Translate business requirements into clear user stories, use cases, and acceptance criteria.
• Act as the primary point of contact for all Jira ITSM-related initiatives and projects.
• Collaborate with cross-functional teams, including IT operations, support, developers, and business units, to define and deliver value-added solutions.
• Continuously assess and optimise Jira workflows, automation, SLAs, and service request processes.
• Ensure platform scalability, performance, and user adoption by aligning the ITSM roadmap with business objectives.
• Conduct stakeholder workshops and user feedback sessions to identify areas for improvement.
• Please stay updated with Atlassian product updates, ITIL best practices, and emerging ITSM trends.
• Manage vendor relationships and evaluate third-party Jira plugins or integrations as needed.
• Please ensure compliance with security, governance, and data protection policies related to Jira usage.

Requirements

• Proven experience as a Product Owner or similar role in the Atlassian/Jira environment, especially with Jira Service Management (ITSM).
• Strong understanding of ITIL processes and best practices.
• Hands-on experience configuring Jira Service Management, including request types, queues, SLAs, automation rules, and workflows.
• Excellent communication and stakeholder management skills.
• Ability to translate complex business needs into technical solutions.
• Familiarity with Confluence, Jira Software, and relevant Atlassian Marketplace apps.
• Experience with Agile/Scrum methodologies and tools.
• Strong analytical and problem-solving abilities.
• Fluency in English (written and spoken).
• Fluency in German

Nice to Have

ITIL v3 or v4 certification.

Experience working in international and multi-vendor environments.

Project management exposure or certification (e.G., PRINCE2, PMP).

What We Offer

A dynamic and supportive work environment with real impact.

International collaboration and exposure across teams and stakeholders.

Opportunities for professional growth and development.

Competitive salary and benefits package.

Flexibility and a people-first culture.

Join Us!

If you are passionate about service quality, process excellence, and stakeholder collaboration —

And you’re ready to lead the way in IT support management — we’d love to meet you!