Chargebacks Analyst I

dLocal; Mérida; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global payment solutions company seeks a Chargebacks Analyst to manage and analyze chargebacks, recover funds, and report on fraud. Candidates must have strong Excel skills, fluency in English and Spanish, and experience in a multicultural environment. This role offers a dynamic, remote-first culture with various benefits including flexible schedules and learning opportunities.

Servicios

Remote work flexibility

Premium Coursera subscription

Free language classes

Social budget for team bonding

Referral bonus program

Formación

• 3+ years of administrative or back-office experience, preferably in a multicultural environment.
• Experience and knowledge of chargebacks.
• Ability to handle large amounts of data and create reports.

Responsabilidades

• Process and dispute credit card chargebacks and inquiries to recover funds.
• Analyze information and make critical decisions based on limited information.
• Track and provide statistics on chargebacks for the Finance Management Team.
• Ensure all chargeback activities comply with regulatory requirements.
• Communicate with Payment Processors on external partners' queries.

Conocimientos

Fluent in English

Fluent in Spanish

Strong Excel skills

Attention to detail

Analytical skills

Ability to adapt to change

Organizational skills

Educación

Bachelor's degree in administration or related field

Descripción del empleo

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer‑centric, and if this sounds like you, we know you will thrive in our team.

What’s the opportunity?

As our Chargebacks Analyst, you will help us identify and report issues and follow up on corrective actions to resolve differences and deficiencies.

What will you be doing?

• Processing and disputing credit card chargebacks and inquiries to recover funds - including investigations of chargebacks and communications with external partners
• Analyzing information, thinking through difficult problems, and making critical decisions based on limited information
• Tracking and providing statistics on chargebacks for the Finance Management Team
• Tracking and maintaining fraud incident reports and other related analyses
• Making certain that all chargeback activities are handled in accordance with regulatory requirements
• Reporting on Fraudulent vs Service related chargebacks, actions taken, and results obtained
• Communicating with our Payment Processors on our external partner’s queries
• Compiling the figures from various databases to build the team’s monthly chargeback report
• Validating chargeback reports by utilizing internal and external software systems
• Providing team members with transactions reviewed by them that have come back as fraud chargeback

What skills do you need?

• Bachelor’s degree in administration or any other related field (in process or completed)
• 3+ years of administrative or back‑office experience, preferably in a multicultural environment
• Experience and knowledge of chargebacks
• Fluent in English and Spanish is a must
• Strong Excel skills, ability to handle large amounts of data, and create reports
• High attention to detail and excellent analytical skills
• Ability to adapt to change quickly and multi‑task
• Systematic and well‑organized

What do we offer?

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever‑evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you’ll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
• For people based in Montevideo (Uruguay) applying to non‑IT roles, 55% monthly attendance to the office is required

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.