Chargé(E) D'Accueil & Services Généraux – Polyvalent(E)

Terrena; México; On-site; MXN 1,200,000 - 1,800,000; Full time

Job summary

Amazon Mexico is seeking a Buildings Services Manager to lead electrical infrastructure reliability across the Mexico network and oversee hard facilities services at all operational sites. You will drive preventive maintenance, energy efficiency, and cost control while coordinating with regional teams and vendors.

With 5+ years in program management and 10+ years in electrical infrastructure, you will act as a regional SME, drive major initiatives, and ensure high service levels and safety

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Bachelor's degree required.
• Speak, write, and read fluently in English.
• 10+ years of experience in electrical infrastructure, power systems, and building services management.

Responsibilities

• Drive electrical infrastructure reliability across the Mexico network and lead root cause analyses.
• Governing preventive maintenance programs for power distribution systems with vendors and utilities.
• Monitor energy indicators: consumption, demand, power factor, quality, and costs per site.
• Support site-based teams in delivering hard facilities services (HVAC, electrical, plumbing, drainage).
• Manage building plumbing systems including water, sewage, and pumps with preventive maintenance and compliance.
• Track costs and ensure compliance with regional managers and finance teams.
• Analyze service and asset data to identify improvement opportunities and drive initiatives.
• Collaborate with stakeholders to resolve recurring issues and escalate critical infrastructure topics.
• Coordinate with Procurement to manage vendors, KPI/SLA measurement, and sourcing of new vendors.

Skills

Program management

Data analysis

End-to-end delivery

English fluency

Electrical systems

Power systems

Building services

Education

Bachelor's degree

Master's degree preferred

Job description

Building Services Manager, International RME - Mexico

Description
Amazon is seeking a Buildings Services Manager to join the Reliability and Maintenance Engineering (RME) team in Mexico. The Buildings Services Manager will have a high work capacity while being detail-oriented and agile to manage business changes and drive initiatives.
The RME team maintains and optimizes technologies ranging from large, modern, purpose-built warehouses utilizing conveyance all the way through the value chain to small, high-speed warehouses placed as close to our customers as possible. We maintain and optimize technologies in the Global Amazon Fulfillment, Sort Centre, and Delivery Network.
Key job responsibilities

• Drive electrical infrastructure reliability across the Mexico network - leading root cause analysis of electrical incidents, governing preventive maintenance programs for power distribution systems, and partnering with utility companies and vendors to improve power quality and reduce downtime.
• Manage electrical energy indicators - monitoring consumption, contracted vs. actual demand, power factor, power quality (harmonics, voltage variations, transients), and costs per site - identifying deviations, proposing corrective actions, and directing energy efficiency initiatives across the network.
• Support RME site-based colleagues in overseeing the delivery of hard facilities services (building assets and infrastructure, e.g. HVAC, electrical, plumbing, drainage) at all operational sites across the Mexico network.
• Manage building plumbing systems - including cold and hot water, sewage, stormwater, booster pumps, and water tanks - ensuring adequate preventive maintenance, regulatory compliance, and operational availability.
• Track costs and ensure strict compliance in collaboration with regional managers and finance teams.
• Dive deep into service and asset performance data to identify opportunities for improvement. Drive major initiatives on the ground to deliver results.
• Track and resolve recurring issues in collaboration with different internal stakeholders; act as an internal escalation point and regional SME for critical infrastructure topics.
• Collaborate with Procurement to manage major vendors, ensuring continued high performance through KPI and SLA measurement, and sourcing of new vendors.
• Support the rollout of regional initiatives to improve services and costs, such as new technology deployments and sustainability initiatives.

A day in the life
The Buildings Services Manager will be responsible for building services across the Mexico network - covering all miles (Fulfillment Centers, Sort Centers, Delivery Stations, Sub-Same-Day, and Last Mile facilities) - ensuring compliance, employee safety, and minimal downtime. The primary focus is on electrical infrastructure reliability: establishing standards, auditing compliance, building preventive maintenance frameworks for critical power systems (substations, generators, UPS, ATS, busways, and VFDs), and driving systemic improvement across all BUs. The role will also oversee broader building services including hard facilities (HVAC, fire suppression, BMS, plumbing, and drainage), ensuring service levels are met and continuously improved. They will handle key escalations from the teams to solve recurring failures, work with internal stakeholders to standardize roles and responsibilities, and manage different initiatives to improve building management costs while ensuring higher SLAs and internal customer satisfaction.
About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience using data and metrics to drive improvements
• 10+ years of experience in electrical infrastructure, power systems, and building services management

Preferred Qualifications

• Master's degree, or MBA in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field
• Experience in Amazon RME (Reliability Maintenance Engineering) or fulfillment operations, or experience in similar environments
• Experience with power quality analysis (harmonics, power factor, transients), predictive maintenance programs (thermography, vibration analysis), or utility company management

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.