Change Management Manager

jabil; Chihuahua; On-site; MXN 700,000 - 1,000,000; Full time

Job summary

Jabil in Mexico is seeking an Ops PMO Manager to lead a cross-functional team of project managers responsible for new customer introduction, new product introduction, and transfers. You will coordinate milestones across engineering, operations, and commercial teams to ensure on-time, on-budget project delivery and strong customer satisfaction.

The role requires managing complex programs, maintaining process excellence, and providing leadership to ensure alignment with organizational goals and

Qualifications

• Bachelor's degree required (Supply Chain Management or Engineering).
• Minimum 5–7 years work-related experience in a supervisory/management role.
• Minimum 3 years project management experience or related discipline.
• Or an equivalent combination of education, training and/or experience.

Responsibilities

• Lead the Project Management Team.
• Manage key customer projects and serve as interface between internal teams and customers.
• Collaborate with customer from requirements gathering through product acceptance.
• Staff, lead, and manage a team responsible for NPI, new product introduction, and product transfers.
• Align the project team to customer needs by establishing milestones, goals, and objectives.
• Define and maintain clear roles and responsibilities for team and partners.
• Provide training for Project Management practices and reporting.
• Drive processes and methodologies to optimize team effectiveness and project delivery.
• Forecast budgets and HR needs for current and future periods.
• Communicate regularly with launch team, business unit, and customer.
• Identify risks and resolve via escalation process.
• Maintain monthly and weekly project reviews.
• Follow security policies and procedures.

Skills

Leadership

PMP

Project management

Communication

Financial knowledge

MS Office

Problem solving

Customer interface

Team management

Manufacturing experience

Automation/engineering knowledge

Education

Bachelor's degree in SCM or Engineering

Tools

MS Office

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

The role of the Ops PMO Manager is to lead and manage a team of project managers that work cross-functionally to organize and implement new customer and new product introduction. The purpose of this organization is to efficiently leverage the resources through coordinated planning, communication, and alignment of cross-functional teams, to ensure the proper documentation, launching and customer satisfaction as per established and agreed targets.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for leading the Project Management Team
• Manage key customer projects; serve as interface between internal teams and the customers to resolve both technical and logistical issues
• Collaborate with customer (internal or external) from requirements gathering through product acceptance
• Staff, lead, and manage a team that has responsibility for New Customer Introduction, new product introduction, and product transfers
• Align the project team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the project
• Define, refine and maintain clarity on roles & responsibilities for the team and business partners (engineering, operations)
• Provide a source of reference and training for Project Management covering processes, tools, metrics and reporting
• Drive well defined processes and methodologies that strive to optimize the team effectiveness, while delivering successful projects on schedule and within budget
• Identify the goals, objectives, and scope of NPI projects while working with relevant BU and Operations staff
• Work within the defined standards and procedures as set out by organization and the customer to successfully introduce new products
• Works with local Project Manager and/or Regional Manager Project Office in deploying strategies and tools, besides reporting site PM performance
• Provide regular and consistent communication between the launch team, the business unit, and the customer
• Identify potential risks and make resolution suggestion through the escalation process
• Open and regular communication of priorities and status of projects with Operations Management and site leadership
• Participates managing internal in-process material, samples allocation, and system logistics
• Manage the monthly operational project reviews
• Manage the weekly project reviews for the Project Management organization
• Responsible for forecasting functional area budget (when applicable) and HR needs for current and future needs
• Comply and follow all procedures within the company security policy
• May perform other duties and responsibilities as assigned

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

• Demonstrated Leadership and Management capabilities
• Project Management Professional (PMP) or equivalent certification desirable
• Knowledge of organization's operating policies and procedures required
• Knowledge of organization's culture and guiding principles
• Previous experience in manufacturing environment: Engineering, Test, Quality, Planning, Materials, etc
• Prior experience in customer interface
• Strong operational and financial knowledge required
• Substantial knowledge of Jabil and demonstrated ability to leverage organization
• Consultative skills (ability to understand true customer needs)
• Good communications skills
• Distinctive problem solving leader
• Should have the following personal characteristics: strong leader, professional, hard-charging, detail-oriented, reliable, calm under fire, creative, with a can-do attitude
• Automotive/ Medical background experience as required
• Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required

EDUCATION & EXPERIENCE REQUIREMENTS

• Bachelor's degree required (Supply Chain Management or Engineering)
• Minimum 5-7 years work-related experience required in a supervisory/management role and
• Minimum 3 years project management experience or related discipline
• Or an equivalent combination of education, training and/or experience