Call Center agent - Bilingue

Global Connect Team; Cancún; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A customer service provider in Cancún is seeking a full-time Call Center Agent - Bilingue. The role focuses on ensuring customer satisfaction through effective communication and support. Ideal candidates will have strong bilingual skills in Spanish and English and customer service experience. Join a dynamic team committed to resolving customer inquiries and concerns.

Formación

• Strong bilingual communication skills in Spanish and English are essential.
• Prior experience in a customer service role is a plus.

Responsabilidades

• Provide customer service and support for client inquiries and needs.
• Handle incoming calls and address customer concerns.
• Document customer interactions accurately.

Conocimientos

Customer Service Representatives and Customer Support skills

Customer Satisfaction and Interpersonal Skills

Computer Literacy

Bilingual communication skills in Spanish and English

Ability to work independently and as part of a team

Descripción del empleo

Company Description

At IA Remodeling, we specialize in remodeling and construction, providing innovative and high-quality solutions to transform spaces. Our team is committed to excellence in every detail, ensuring results that exceed our clients' expectations. With a focus on efficiency, personalized design, and meeting deadlines, we work as a trusted partner to successfully execute your construction and remodeling projects.

Role Description

This is a full-time on-site role for a Call Center Agent - Bilingue, located in Cancún, ROO. The Call Center Agent will be responsible for providing customer service, ensuring customer satisfaction, and supporting customers with their inquiries and needs. Daily tasks include handling incoming calls, addressing customer concerns, providing accurate information, and documenting customer interactions.

Qualifications

• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Interpersonal Skills
• Computer Literacy
• Strong bilingual communication skills in Spanish and English
• Ability to work independently and as part of a team
• Prior experience in a customer service role is a plus