Cajero / Suc 0284 Agua Caliente (P2407002731)

Citi; Tijuana; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading financial services company in Tijuana is seeking a Teller to assist with branch activities and provide exceptional client-facing services. The role involves performing accurate banking transactions, educating clients on service options, and adhering to bank policies to ensure security. The ideal candidate will have previous sales or customer service experience, strong problem-solving and communication skills, and a high school diploma. Join our team for a fulfilling career that emphasizes quality client experience and teamwork.

Formación

• Prior experience in a customer service or sales role is preferred.
• Demonstrated ability to handle cash and perform banking transactions accurately.
• Strong interpersonal skills to effectively resolve client issues.

Responsabilidades

• Act as the first point of contact for clients, providing excellent customer service.
• Perform transactions efficiently, managing cash supply for the branch.
• Identify opportunities to refer clients to new products and services.

Conocimientos

Sales and customer service experience

Effective problem solving

Communication skills

Teamwork

Money handling experience

Educación

High School diploma or equivalent

Descripción del empleo

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function.

The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming / outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client's financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues / concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Qualifications

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed.

Other job-related duties may be assigned as required.

Job Family Group : Customer Service

Branch Service

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "EEO is the Law" poster.

View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting.