Business Operations Associate Ii

Arrow Electronics, Inc.; Jalisco; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology solutions provider located in Tlaquepaque, Mexico, is seeking a Business Operations Associate II. The role involves managing customer support services, ensuring order accuracy, and providing sales team status updates. Candidates should have 2+ years of operations experience, be proficient in Excel, and possess strong English communication skills. Competitive salary and benefits are included.

Servicios

Christmas bonus (30 days)

40% vacation premium

12 vacation days plus 2 floating days

Vision and Dental Assistance

Life and Healthcare Insurance

Food / Pantry Vouchers (10%)

Restaurant Vouchers

Savings Fund (13%)

Growth Opportunities

Formación

• 2+ years of Experience with Operations and Customer Service.
• Intermediate-Advanced Excel skills (Lookup & Reference, Logical functions, etc.).
• Experience with ERP/CRM systems.
• Fluent in written and spoken English.

Responsabilidades

• Oversee day-to-day sales and customer support activities for assigned accounts.
• Ensure accuracy of orders and documentation.
• Manage Purchase Order approvals and communications.
• Resolve any order rejections and manage returns.
• Review Backlog report to ensure all POs are addressed.

Conocimientos

Operations and Customer Service Experience

Intermediate-Advanced Excel

ERP / CRM Experience

Advanced English Skills

Herramientas

Oracle

Salesforce

Descripción del empleo

Position

Business Operations Associate II

Job Description

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of $27.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.

A Fortune 154 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

How to Apply

• Internal Employees: Please submit your updated resume in English and ensure you use only your Arrow email address.
• External Candidates: Please submit your updated resume in English.

What You’ll Be Doing

• Responsible for the day-to-day sales and customer support service activities for assigned accounts.
• Place the order with the Supplier and provide follow-up to ensure accuracy.
• Review Orders and documentation to guarantee all the data is accurate.
• Approve Purchase Orders.
• Send the Purchase Order to the Supplier.
• Solved any rejections and worked with the returns.
• Provide status to the sales team or the customer.
• Review Backlog report to make sure all the PO are being addressed.

What We Are Looking For

• 2+ years of Experience with Operations and Customer Service.
• Intermediate-Advanced Excel (Lookup & Reference, Logical functions, Concatenation and Pivot Tables).
• ERP / CRM Experience.
• Advanced English Skills (Written and conversation fluent).

The Skills That Will Help You Succeed Even More: (Preferred)

• Oracle or Salesforce Experience.
• Purchase experience (PO placement, tracking, backlog management).

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days, your birthday and sick days.
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food / Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Growth Opportunities, and more!

Annual Hiring Range / Hourly Rate

$18,508.33 - $25,258.29 MXN Monthly

Location

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type

Full time

Job Category

Business Support

EEO Statement

Please be sure to include all work history on your resume including : temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. ( EEO policy Mexico )