Brokerage Service Center Specialist

Expeditors; Nuevo Laredo; Presencial; MXN 156.000 - 223.000; Jornada completa

Descripción de la vacante

Expeditors in Mexico is seeking a Brokerage Service Center Agent to deliver flawless operational performance, support training initiatives, and ensure outstanding customer service within our logistics-focused information-driven approach.

The role emphasizes data entry, process adherence, and cross-functional collaboration to maintain high KPI levels and compliant operations across the service center.

Formación

• 3 months to 1 year related experience in data entry and/or training; or equivalent combination of education and experience.
• Customer satisfaction oriented.
• Good interpersonal and communication skills, ability to communicate at all levels written and oral communication and presentations.
• Develop and maintain a professional relationship with clients, service providers and employees.
• Time management and attention to detail oriented.
• Ability to complete work within standard procedures, guidelines and office policies.
• Self-driven personality.
• Good computer skills, (Excel, Word), ability to learn other computer systems and tools.
• English fluency 60%.
• Teamwork player.
• Commitment to Exemplify our culture at all times.

Responsabilidades

• Exemplify and Teach Our Culture, Mission and Goals.
• Follow the 10 Critical Success Factor.
• Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.
• Comply with the Dress Code Policy.
• For new employees, ensure the New Hire Operations Training.
• Own your self-development. Prepare, follow-up and execute on your personal development goals.
• Comply with company controls, policies, procedures, processes including the credit policy.
• Properly use all Expeditor systems and tools.
• Understand and make sure the expectations on Customer JOB AID SOP are comply.
• Participate in meetings when as needed.
• Make sure that files are logged correctly and timely with proper codes, trace types and events.
• Ensure that all emails and other correspondence are handled timely (within 1 hour) and professionally.
• Meet KPI Standards in accordance with the Company’s processes (OPS).
• Contribute to operational effectiveness and comply with District Excellence metrics applicable for your process.
• Escalate issues to Lead, Supervisor or Manager as needed.
• Responsible to inform immediately to the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the workplace as well as any incident or accident.

Conocimientos

Data entry

Training

Customer satisfaction

Interpersonal skills

Communication

Time management

Attention to detail

Excel

Word

English proficiency

Teamwork

Herramientas

Excel

Word

Descripción del empleo

Expeditors in Mexico is seeking a Brokerage Service Center Agent to deliver flawless operational performance, support training initiatives, and ensure outstanding customer service within our logistics-focused information-driven approach.

The role emphasizes data entry, process adherence, and cross-functional collaboration to maintain high KPI levels and compliant operations across the service center.