Brokerage Service Center Agent

SmartRecruiters, Inc.; Nuevo Laredo; Híbrido; MXN 288.000 - 432.000; Jornada completa

Descripción de la vacante

Expeditors in Mexico is seeking a Brokerage Service Center Agent to ensure flawless operational performance, productivity, and excellent customer service while supporting our mission.

You will monitor key metrics, complete mandatory training, and participate in cross-functional teamwork. The role emphasizes accuracy, timely communications, and adherence to policies as you help drive efficiency and sustain a culture of service excellence.

Formación

• 3 Months to 1-year related experience in data entry and/or training.
• Customer Satisfaction oriented.
• Good interpersonal and communication skills, ability to communicate at all levels written and oral.
• Develop and maintain a professional relationship with clients, service providers and employees.
• Time management and attention to detail oriented.
• Ability to complete work within standard procedures, guidelines and office policies.
• Good computer skills, (Excel, Word), ability to learn other computer systems and tools.
• Teamplayer.
• Commitment to exemplify our culture at all times.

Responsabilidades

• Exemplify and Teach Our Culture, Mission and Goals.
• Follow the 10 Critical Success Factors.
• Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.
• Comply with the Dress Code Policy.
• For new employees, ensure the New Hire Operations Training.
• Own your self-development. Prepare, follow-up and execute on your personal development goals.
• Comply with company controls, policies, procedures, processes including the credit policy.
• Properly use all Expeditor systems and tools.
• Understand and make sure the expectations on Customer JOB AID SOP are comply.
• Participate in meetings when as needed.
• Make sure that files are logged correctly and timely with proper codes, trace types and events.
• Ensure that all emails and other correspondence are handled timely (within 1 hour) and professionally.
• Meet KPI Standards in accordance with the Company’s processes (OPS).
• Contribute to operational effectiveness and comply with District Excellence metrics applicable for your process.
• Escalate issues to Lead, Supervisor or Manager as needed.

Conocimientos

Data entry

Training

Customer satisfaction

Interpersonal communication

Time management

Attention to detail

Microsoft Excel

Microsoft Word

Team player

Culture fit

Herramientas

Excel

Word

Descripción del empleo

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Globally unified systems

Job Description

Scope of Position

Brokerage Service Center Agent executes flawless operational performance, productivity, technical expertise, excellent customer service and constantly driving efficiency, supporting our Vision and Mission Statement, making our promise real to all our customers.

Proactively monitor the following key metrics to achieve the expected results:

• Employee Satisfaction
  • Complete 52 hours training per year (4.5 per month).
  • Complete all mandatory training timely.
• Operational Effectiveness
• Product OPA Audit Result – Perform consistently at the highest level.

General responsibilities

• Exemplify and Teach Our Culture, Mission and Goals.
• Follow the 10 Critical Success Factors.
• Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.
• Comply with the Dress Code Policy.
• For new employees, ensure the New Hire Operations Training.
• Own your self-development. Prepare, follow-up and execute on your personal development goals.

Operations

• Comply with company controls, policies, procedures, processes including the credit policy.
• Properly use all Expeditor systems and tools.
• Understand and make sure the expectations on Customer JOB AID SOP are comply.
• Participate in meetings when as needed.
• Make sure that files are logged correctly and timely with proper codes, trace types and events.
• Ensure that all emails and other correspondence are handled timely (within 1 hour) and professionally.
• Meet KPI Standards in accordance with the Company’s processes (OPS).
• Contribute to operational effectiveness and comply with District Excellence metrics applicable for your process.
• Escalate issues to Lead, Supervisor or Manager as needed.

Security, Health and Safety

• Immediately inform the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the workplace as well as any incident or accident.

Qualifications

To be the most effective in this position we are looking for the following skills and experience:

• 3 Months to 1-year related experience in data entry and/or training; or equivalent combination of education and experience. (preferred).
• Customer Satisfaction oriented.
• Good interpersonal and communication skills, ability to communicate at all levels written and oral communication and presentations.
• Develop and maintain a professional relationship with clients, service providers and employees.
• Time management and attention to detail oriented.
• Ability to complete work within standard procedures, guidelines and office policies.
• Good computer skills, (Excel, Word), ability to learn other computer systems and tools.
• Teamplayer.
• Commitment to Exemplify our culture at all times.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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