Branch Commercial Administrator (f/m/d)

Freudenberg; Santiago de Querétaro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global manufacturing company located in Santiago de Querétaro is seeking a Customer Service Manager to lead the team, drive process improvements, and monitor performance indicators. Candidates should have a Bachelor's degree in a relevant field and specified years of industry-relevant experience. The role emphasizes clear communication and a customer-oriented strategy, fostering teamwork and accountability.

Formación

• Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience.
• Specified Years of Industry-relevant experience.
• Specified Years of Relevant Leadership experience.
• Relevant certifications, system experience, and training.
• Professional-Level English language skills preferred.

Responsabilidades

• Leads the Customer Service team and organizes meetings.
• Implements transfer projects and process improvements.
• Monitors Key Performance Indicators and corrective actions.
• Serves as point of escalation for the team.
• Coordinates Health, Safety, and Environment compliance.

Conocimientos

Customer-oriented strategy

Clear communication

Teamwork

Proactive change management

Leadership accountability

Educación

Bachelor’s Degree in Relevant Field

Advanced degree preferred

Descripción del empleo

Working at Freudenberg: We will wow your world!

Responsibilities

• Leads the Customer Service team, including the organization of team meetings, monitoring workload, and fostering development

• Drives, supports, and implements transfer projects and process improvement initiatives

• Monitors Key Performance Indicators and determines proper corrective action plan in cases of deviation

• Serves as point of escalation for the Customer Service team

• Coordinates and monitors the fulfillment of all legal and internal requirements regarding Health, Safety and Environment

• Leads by example and line with the Freudenberg Guiding Principles and the Code of Conduct, while developing employees, driving Talent Acquisition and Management processes, and fostering a proactive work culture

Qualifications

• Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience
• Specified Years of Industry-relevant experience
• Specified Years of Relevant Leadership experience
• Relevant certifications, system experience, and training
• Professional-Level English language skills preferred
• Communication & Collaboration: Communicates clearly and concisely, while serving as a sparring partner to internal/external stakeholders. Fosters teamwork between employees and across the organization.
• Value for Customers: Drives a customer-oriented business strategy and provides indispensable support to deliver successful outcomes.
• Innovation: Envisions the impact of potential future trends and proactively drives necessary changes. Encourages creativity and initiative from employees.
• Drive & Execution: Inspires and motivates self and others, while taking full accountability for actions and results.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg-NOK Sealing Technologies de Mexico S.A. de C.V.