Bilingual Warehouse Operations Manager

Empresa Confidencial; Región Centro; On-site; MXN 300,000 - 600,000; Full time

Job summary

Empresa Confidencial is seeking a bilingual warehouse operations leader to improve inventory accuracy and execution at an active Zapopan site in Mexico. You will collaborate with site leaders, supervisors, and floor teams to map material flow, pinpoint control gaps, and implement better practices while maintaining service levels.

The role covers receiving, storage, transfers, picking, shipping, returns, and inventory adjustments.

Qualifications

• Direct leadership experience in a warehouse, distribution center or 3PL operation.
• Hands-on experience implementing cycle counts and improving inventory controls.
• Experience establishing warehouse KPIs and procedures used on the floor.
• Working knowledge of ERP or WMS transactions for receiving, stock movements, picking, shipping and inventory adjustments.
• Professional fluency in English and Spanish, spoken and written.

Responsibilities

• Assess warehouse operations on the floor and identify divergences between physical inventory, system records and procedures.
• Define day-to-day operation, including ownership, handoffs, approval authority and performance reviews.
• Design a cycle-count program with risk-based item and location prioritization and documented reconciliation procedures.
• Establish KPIs such as inventory accuracy and on-time shipments with owners and escalation paths.
• Develop and implement standard operating procedures across shifts with supervisors and operators.
• Assess ERP/WMS support for inventory transactions and identify gaps for practical improvements.
• Present findings and a prioritized implementation roadmap to site leadership.

Skills

Warehouse leadership

Cycle counts

KPIs setting

ERP/WMS knowledge

Bilingual EN/ES

Team leadership

Tools

ERP system

WMS

Job description

We’re looking for a bilingual warehouse operations leader to improve inventory accuracy and day-to-day execution at an active warehouse. You’ll work directly with site leaders, supervisors and floor teams to understand how materials move through the operation, identify where controls break down and help put better practices in place while the warehouse continues serving customers.

The project covers receiving, storage, internal transfers, order picking, shipping, returns and inventory adjustments. You’ll turn your findings into clear procedures, ownership for key controls and a prioritized plan the site team can implement.

Key Responsibilities

• Assess warehouse operations on the floor and identify where physical inventory, system records and standard procedures diverge.
• Define how the warehouse should operate day to day, including process ownership, shift handoffs, approval authority and performance reviews.
• Design a cycle-count program that prioritizes items and locations by risk. Define count frequency, recount procedures and how discrepancies are investigated, reconciled and approved.
• Establish KPIs such as inventory accuracy, picking accuracy and on‑time shipments. Set targets, assign owners and define how the team responds when performance falls below target.
• Build an escalation process for shortages, damaged stock, misplaced inventory and unrecorded movements. Define who responds, when to escalation and how issues are closed.
• Develop standard operating procedures and work with supervisors and operators to put priority controls into practice across shifts.
• Assess how the site’s ERP and warehouse tools support inventory transactions, location accuracy and traceability. Identify gaps and recommend practical changes.
• Present findings and recommendations to site leadership and deliver a prioritized implementation roadmap.

Minimum Qualifications

• Direct leadership experience in a warehouse, distribution center or third‑party logistics (3PL) operation, with accountability for floor teams, physical inventory and service performance.
• Demonstrated experience improving an existing warehouse operation while maintaining day‑to‑day service, with measurable results.
• Hands‑on experience implementing cycle counts, investigating inventory discrepancies and strengthening inventory controls.
• Experience establishing warehouse KPIs, operating procedures and routines that supervisors and operators use on the floor.
• Working knowledge of ERP or WMS transactions for receiving, stock movements, picking, shipping and inventory adjustments.
• Professional fluency in English and Spanish, spoken and written. Ability to lead discussions and present findings and recommendations in English.
• Availability to work on‑site in Zapopan. Candidates available to travel may also be considered.