Bilingual Renewals Manager (English/Spanish) — Remote

CrewBloom; Estado de México; A distancia; MXN 45,000 - 60,000; Jornada completa

Descripción de la vacante

A leading remote work firm is seeking a Spanish Bilingual Associate Renewals Manager to manage customer renewals and retention with English and Spanish-speaking clients. Your role will focus on maximizing retention, minimizing churn, and aligning renewal processes with client needs. Ideal candidates should possess bilingual communication skills, a Bachelor’s degree in a relevant field, and prior experience in customer success or sales, ensuring effective management of renewals in a fast-paced environment.

Servicios

Flexible work environment

Opportunities for career growth

Supportive and inclusive culture

Formación

• Fluency in Spanish and English is required.
• Bachelor’s degree in Business or Marketing is preferred.
• Experience in customer success or sales roles is important.

Responsabilidades

• Maximize customer retention rates using sales techniques.
• Oversee the renewal process and ensure revenue targets.
• Collaborate with Sales and Customer Success Managers.

Conocimientos

Fluency in Spanish and English

Strong written and verbal communication skills

Excellent interpersonal skills

Detail-oriented

Organizational skills

Proficiency with CRM software

Educación

Bachelor’s degree in Business, Marketing, or a related field

Herramientas

Customer relationship management (CRM) software

Descripción del empleo

A leading remote work firm is seeking a Spanish Bilingual Associate Renewals Manager to manage customer renewals and retention with English and Spanish-speaking clients. Your role will focus on maximizing retention, minimizing churn, and aligning renewal processes with client needs. Ideal candidates should possess bilingual communication skills, a Bachelor’s degree in a relevant field, and prior experience in customer success or sales, ensuring effective management of renewals in a fast-paced environment.