Bilingual BPO Site Manager - Operations & Clients

Redial BPO; Mexicali; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading BPO company is seeking a dynamic Site Manager for its operations in Mexicali. The role requires strong bilingual communication skills in English and Spanish, and a robust background in call center management. Responsibilities include overseeing daily operations, managing a team, and ensuring client satisfaction. Ideal candidates will have at least 5 years of experience in BPO management and excellent problem-solving abilities. Join a vibrant workplace that values growth and recognizes excellence.

Formación

• Minimum 5 years of experience in BPO call center management.
• At least 2 years in a senior leadership role.
• Strong understanding of U.S. customer service standards.

Responsabilidades

• Manage day-to-day operations ensuring SLAs and KPIs are met.
• Lead, coach, and develop a team of supervisors and agents.
• Serve as point of contact for U.S.-based clients.
• Ensure compliance with company policies and local labor laws.

Conocimientos

BPO call center management

Leadership

Client relationship management

Fluent in English

Fluent in Spanish

Communication skills

Problem-solving

Organizational skills

Educación

Bachelor’s degree in Business Administration or Operations Management

Herramientas

Workforce management tools

CRM systems

Microsoft Office Suite

Descripción del empleo

A leading BPO company is seeking a dynamic Site Manager for its operations in Mexicali. The role requires strong bilingual communication skills in English and Spanish, and a robust background in call center management. Responsibilities include overseeing daily operations, managing a team, and ensuring client satisfaction. Ideal candidates will have at least 5 years of experience in BPO management and excellent problem-solving abilities. Join a vibrant workplace that values growth and recognizes excellence.