Banamex Op. Cajero 4392

Banamex; Chilpancingo de los Bravo; Sur place; MXN 180 000 - 240 000; Plein temps

Résumé du poste

Citi is seeking an entry-level Teller to support branch activities, deliver friendly client-facing service, and process transactions in coordination with Customer Service.

The role emphasizes accurate cash handling, knowledge of accounts and products, and adherence to policies and regulatory procedures while seeking opportunities to assist clients with digital and self-service options.

Qualifications

• Previous relevant experience preferred
• Money handling experience
• Excellent communication skills
• Ability to work in a team environment

Responsabilités

• Serve as first point of contact for Citi clients with friendly, efficient service.
• Perform banking transactions including cash deposits and vault cash management.
• Identify referral opportunities based on client’s financial goals.
• Educate clients on digital and self-service options.
• Adhere to bank policies, controls and regulatory procedures.
• Manage client issues and escalate as needed.
• Maintain knowledge of accounts and products and services.
• Support customers’ needs with exceptional service and adhere to ethical standards.

Connaissances

Customer service

Sales

Money handling

Problem solving

Teamwork

Formation

High School diploma or equivalent

Description du poste

• Previous relevant experience preferred

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities:

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client's financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Customer Service

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Job Family:

Branch Service

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.