Banamex Norte Distrito Cd. Juarez Cajero Volante Jr.

Banamex; Ciudad Juárez; Sur place; MXN 112 000 - 156 000; Plein temps

Résumé du poste

Banamex in Ciudad Juárez is seeking an Universal Teller to handle day-to-day branch activities, process transactions at the teller window and on mobile, and deliver friendly, professional service to Citi clients.

This entry-level role emphasizes banking knowledge, cross-selling opportunities, and compliance with policies. A High School diploma is required, and teamwork is essential to support branch revenue goals and client satisfaction.

Qualifications

• 1 year relevant experience.
• Experience working in branch services.
• Working knowledge of Office Package Management and WEB tools.
• Financial product sales experience.
• Ability to work well in a team oriented environment.

Responsabilités

• Assist Citi clients in opening new accounts, managing current accounts and resolving complex customer service issues
• Provide a range of coverage for branch by assisting with processing transactions at teller window or on mobile platform
• Educate clients on products and services, and identify banking solutions that may cater to their financial goals
• Build rapport to engage prospects in a banking relationship and enhance existing customer relationships
• Manage supervisory responsibilities in managers absence, as needed
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Connaissances

Customer service

Teamwork

Sales experience

Office software

Web tools

Formation

High School diploma or equivalent

Outils

Office package software

Web platforms

Description du poste

The Universal Teller is an entry-level position responsible for executing branch activities, including the day-to-day delivery of client-facing services, processing transactions, and engaging in sales activities in coordination with the Customer Service function. The overall objective is to utilize banking knowledge and experience to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities

• Assist Citi clients in opening new accounts, managing current accounts and resolving complex customer service issues
• Provide a range of coverage for branch by assisting with processing transactions at teller window or on mobile platform
• Educate clients on products and services, and identify banking solutions that may cater to their financial goals
• Build rapport to engage prospects in a banking relationship and enhance existing customer relationships
• Manage supervisory responsibilities in managers absence, as needed
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 1 year relevant experience
• Experience working in branch services
• Working knowledge of Office Package Management and WEB tools
• Financial product sales experience
• Ability to work well in a team oriented environment

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Customer Service

Job Family

Branch Service

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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