Banamex Ejecutivo de Cuenta Pyme - Mexicali, BC

Citigroup Inc.; Mexicali; On-site; MXN 240,000 - 420,000; Full time

Job summary

Citigroup Inc. in Mexicali seeks a Business Development Officer to attract, retain, and grow an SME portfolio by offering high-value financial guidance and cross-selling Citi products.

You will build and maintain client relationships, delivering tailored advice and executing campaigns to achieve the defined sales plan. The role requires strong communication, a track record in selling financial products, and the ability to manage client expectations while upholding Citi's risk and compliance

Qualifications

• Experience selling financial products is required.
• Knowledge of financial products, especially corporate credit, is expected.
• Excellent communication and objection-handling skills are essential.

Responsibilities

• Attract and maintain SME client relationships, aiming for portfolio growth.
• Identify client needs to expand the Bank-Customer relationship.
• Provide comprehensive financial advice to SMEs and position Citi as the first option.
• Execute campaigns and sales plans to meet growth targets.
• Ensure compliance with Citi policies and regulatory requirements.
• Visit clients to explore opportunities and develop improvement plans.

Skills

Sales experience

Financial products knowledge

Communication skills

Education

Bachelor's degree

Job description

The Business Development Officer is in charge of attracting, maintaining, retaining and growing the relationship that he manages with SME clients in his portfolio, offering a high value service on advising on segment products. Serves a consolidated client portfolio.

Responsibilities:

• Ensure compliance with the sales goals defined by the franchise, such as portfolio growth, cross-selling, attracting new customers and retaining current customers of its portfolio.
• Link existing clients by performing needs detection to achieve a greater Customer-Bank relationship.
• Offer a high value service.
• Comprehensive advice to SME clients seeking to solve all the needs of the company, positioning the bank as the 1st option in all the products that the client can acquire.
• Know and execute efficiently the campaigns and strategies defined by the franchise to boost sales growth.
• Execute the action plans agreed with the Area Coordinator to ensure compliance with the sales plan.
• Adequately scale deviations and action plans, generating effective communication with your immediate boss.
• Comply with the controls and regulations established by the institution.
• Visiting clients to understand opportunities for improvement and develop plans in line with the expectations of customers in the area, ensuring the NPS indexes defined at the franchise level.
• Implement and influence in conjunction with your Coordinator in the design of action plans that ensure the achievement of the NPS goal.
• Identify in a timely manner improvements in the service and ... to its Coordinator.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous experience in selling financial products.
• Knowledge of financial products, especially credit to companies, sales techniques.
• Excellent communication skills and management of objections with customers to achieve effective sales.

Education:

• Bachelor’s/University degree or equivalent experience

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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