BANAMEX Analista de Procesos Operativos

Citigroup; Mexico; On-site; MXN 250,000 - 450,000; Full time

Job summary

Citigroup in Mexico City is seeking a Service Process Coordinator 3 to handle moderately complex servicing tasks with accuracy and under general supervision. You will organize production outputs, support multiple products, and ensure processes align with team needs and company policies.

Responsibilities include data requests, document handling, and risk-aware decision making to protect the firm and clients. Strong organization and basic policy knowledge are essential.

Qualifications

• 1 year of relevant service.
• Previous servicing/processing experience preferred.
• Thorough understanding of department/unit policies and procedures.
• Class E driver's license.

Responsibilities

• Organizes, records, processes and services the production output of various, moderately complex servicing activities.
• Works on moderately complex projects under general supervision and established procedures.
• Supports a range of products/services.
• Applies detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed.
• Understands how duties relate/integrate with others in the team/unit.
• Requests data and documents from internal clients
• Perform various other duties as workflow requires, including retrieval of account loans, sorting account loans, and delivery.
• Review collateral documents/files for any discrepancies per required guidelines and track on the custodial and/or servicing system accordingly.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Education

High School diploma or equivalent

Job description

The Service Process Coordinator 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols - follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.

Responsibilities

• Organizes, records, processes and services the production output of various, moderately complex servicing activities.
• Works on moderately complex projects under general supervision and established procedures.
• Supports a range of products/services.
• Applies detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed.
• Understands how duties relate/integrate with others in the team/unit.
• Requests data and documents from internal clients
• Perform various other duties as workflow requires, including retrieval of account loans, sorting account loans, and delivery.
• Review collateral documents/files for any discrepancies per required guidelines and track on the custodial and/or servicing system accordingly.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 1 year of relevant service
• Previous servicing/processing experience preferred
• Thorough understanding of department/unit policies and procedures and basic understanding of related department policies and procedures
• Class E driver's license

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Extracción de Solicitudes
• Generación de Base de datos
• Validación de la información
• Extracción de documentos
• Validación de Calidad
• Envío de Solicitudes
• Cierre de proceso en la aplicación
• Atención mismo día de correos recibidos a través de un Buzón BANAMEX MX RESCATE DE TARJETAS
• Gestionar con Distribución la agilización de entregas de tarjetas
• Ejecución de Querys ya establecidos para monitoreo diario
• Bachilleres concluido.
• Menejo de Excel - Intermedio
• Agilidad manual.
• Lectura y Comprension.
• Redacción de email.
• Experiencia en manejo de Base de Datos.
• Analisis de Datos e Informacion.
• Negociacion.
• Nivel C03 de Inicio
• Av. Revolución 1267 Piso 7.
• De lunes a Viernes de 9:00 a 18:00.
• Residente.

Job Family Group

Operations - Core

Job Family

Processor

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( .

View Citi's EEO Policy Statement ( and the Know Your Rights ( poster.

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.