AWS Cloud Engineer — L2/L2.5 Support & Optimization

Infosys; Monterrey; On-site; MXN 400,000 - 700,000; Full time

Job summary

Infosys in Monterrey is seeking a skilled AWS Cloud Engineer to design, implement, and maintain cloud solutions meeting client requirements. You will provide Level 2 technical support, manage incidents, and ensure performance, security, and cost-efficiency across cloud environments.

The role requires 4–5 years of AWS experience, familiarity with EC2, S3, RDS, VPC, Lambda, CloudWatch, and CloudTrail, plus strong communication skills for collaboration and documentation tasks.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 4–5 years of experience in cloud engineering, specifically with AWS services (EC2, S3, RDS, VPC, Lambda).
• Any AWS certification is a plus but not Mandatory.
• Experience in providing L2 technical support, with excellent problem-solving and communication skills.
• Familiarity with cloud monitoring tools (e.g., AWS CloudWatch, CloudTrail) and incident management systems.
• Understanding of cloud security best practices and compliance frameworks.
• Ability to work independently and as part of a team, with a strong sense of responsibility and initiative.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.

Responsibilities

• Design, implement, and maintain AWS cloud solutions to meet client requirements.
• Provide Level 2 technical support to clients, including incident management, basic troubleshooting, and problem resolution related to AWS cloud services.
• Monitor cloud environments to ensure optimal performance, security, and cost-efficiency; respond to alerts and incidents as the first line of defense.
• Collaborate with engineering and support teams to elevate unresolved issues, share insights, and implement best practices for cloud management.
• Assist in the development and maintenance of documentation for supporting the applications.
• Conduct regular reviews of cloud resource utilization and recommend adjustments to improve efficiency and reduce costs.
• Participate in the on-call rotation for after-hours support and incident response.

Skills

Cloud engineering

Incident management

L2 support

Cloud monitoring

Documentation

Education

Bachelor’s degree

Tools

EC2

S3

RDS

VPC

Lambda

CloudWatch

CloudTrail

Job description

Infosys in Monterrey is seeking a skilled AWS Cloud Engineer to design, implement, and maintain cloud solutions meeting client requirements. You will provide Level 2 technical support, manage incidents, and ensure performance, security, and cost-efficiency across cloud environments.

The role requires 4–5 years of AWS experience, familiarity with EC2, S3, RDS, VPC, Lambda, CloudWatch, and CloudTrail, plus strong communication skills for collaboration and documentation tasks.