Associate Specialist, Cross-Border Payment Operations

Mastercard; México; Hybrid; MXN 420,000 - 540,000; Full time

Job summary

Mastercard Inc. is seeking an Associate Specialist, Cross-Border Payment Operations to support daily payout data accuracy and timely processing. You will contribute to data entry, partner data collation, and issue resolution with a focus on cross-border payments and remittance services.

The role requires a finance/business background, 3+ years in payments, strong Excel skills, and professional English communication. Office-based with some flexibility in a hybrid schedule.

Qualifications

• Bachelor's degree in finance/business/economics.

Responsibilities

• Collate payout partner data and ensure accuracy and timeliness.
• Monitor payout transaction flows and address issues promptly.
• Identify and resolve payment discrepancies; escalate complex cases.
• Enter and maintain transaction data in relevant systems.
• Support customer service with payment-related inquiries and escalations.
• Draft internal and external implementation documents and process flows.
• Support initiatives to improve payment processes and efficiency.

Skills

Attention to detail

Analytical thinking

English proficiency

Time management

Multitasking

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Associate Specialist, Cross-Border Payment Operations

Overview: Support the daily operations of our payment processes, ensuring the documented data is accurate. The candidate should have a foundational understanding of the payments industry and have a proactive approach to operational tasks.

Responsibilities

• Assist in the daily operational task of collating data on the payout partners and ensuring accuracy and timeliness
• Monitor transaction flows to identify and address issues promptly
• Identify and resolve payment-related issues and discrepancies, escalating complex cases as needed
• Accurately enter and maintain transaction data in relevant systems
• Assist customer service teams with payment-related inquiries and escalations, providing timely and accurate information
• Perform specific and time-boxed tasks in support of business goals to deliver new existing products
• Draft and contribute to the development of internal and external implementation documents and process flows
• Support initiatives aimed at improving payment processes and operational efficiency

Experiences and Qualifications

• Strong attention to detail and accuracy.
• Strong analytical and problem-solving skills.
• Professional working proficiency in English, with the ability to communicate effectively in verbal and written interactions with global stakeholders.
• Proficiency in Microsoft Office Suite, including intermediate Excel skills.
• Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment.
• Bachelor's degree in Finance, Business Administration, Economics, or a related field.
• Minimum of 3 years of experience in payment operations, payment processing, banking back-office operations, or financial services operations.
• Experience in the payments industry, particularly in cross-border payments, international money transfers, or remittance services, is highly desirable.
• Experience working in banks, fintechs, payment processors, or other financial institutions is preferred.
• Availability to work from the office at least 3 days per week.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard's security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.