Asesor Técnico Integral y Responsable de Farmacovigilancia Animal

Virbac; Región Centro; Hybrid; MXN 360,000 - 520,000; Full time

Job summary

Virbac in Guadalajara, Mexico is seeking an Asesor Técnico Integral y Responsable de Farmacovigilancia Animal to lead post-sale technical support and pharmacovigilance activities for animal health products. The role involves handling customer inquiries, managing complaints, ensuring timely resolution, and coordinating with sales, QA and clinical teams to maintain high satisfaction and safety standards.

The successful candidate will combine scientific knowledge with strong communication skills to

Job description

Asesor Técnico Integral y Responsable de Farmacovigilancia AnimalThis website uses cookies necessary for the proper functioning of the site and to facilitate your navigation. You will find more information about cookies, how we use them and how you can control their use by clicking on the following link: Cookies . By continuing your visit to this site, you agree that we use cookies, as specified in our policy.# Careers## Asesor Técnico Integral y Responsable de Farmacovigilancia AnimalApply: Guadalajara, Mexico: Posted Yesterday: R5035**Experiencing together a unique human adventure**Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a partnership based on trust between managers and employees are as many perspectives of motivation for our teams. We also offer them a work environment conducive to exploring new territories and balancing their professional and personal lives. Finally, fostering their engagement to animal health also means listening to them and helping them to acquire new skills, preparing them for the challenges of tomorrow and encouraging them to contribute to an ever more responsible approach to our business.General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:• Addressing customer complaints and/or requests to discontinue service(s). • Appeasing customer dissatisfaction and delivers resolution. • Ensures customer complaints/dissatisfactions are handled in an effective manner to retain customers. • Tracking and maintaining records/feedback of complaints/dissatisfactions and resolution information. • Escalating issues or redirect complaints/dissatisfactions to appropriate functions or personnel. • Providing superior customer service and maintains high customer satisfaction ratings. • Dealing with questions on account mangement, invoices, delivery, follow up of contract elements etc • Providing customer service and support via phone, online chat, or text • Customer issues analysis and resolution.A Specialist applies broad theoretical job knowledge typically obtained through advanced education.May require the following proficiency:• Work is closely supervised.• Problems faced are not typically difficult or complex.• Explains facts, policies and practices related to job area.Virbac provides numerous career opportunities, thanks to the diversity of its jobs and their international dimension.Joining Virbac means joining dynamic teams ambitious for success.Add Your Talent to Ours!