Application Support Engineer Specialist

Accenture Infrastructure and Capital Projects, LLC; Monterrey; Híbrido; MXN 500.000 - 800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career development

Global exposure

Innovative tools

Direct expert contact

International projects

Ongoing training

Descripción de la vacante

Accenture is seeking an Application Support Engineer in Monterrey to sustain highly available, secure, and scalable enterprise applications across hybrid environments. You will identify, analyze, and resolve issues while collaborating with cross-functional teams to improve stability and performance.

The role requires advanced English, 5+ years of experience, and hands-on work with AWS, OpenShift, WebLogic/Tomcat, Linux, Python, and Ansible.

Formación

• Advanced English proficiency required.
• Hybrid work model in Monterrey, MX.
• 5+ years of experience in the role.

Responsabilidades

• Act as a software detective by identifying, analyzing, and resolving issues across multiple components of critical business applications.
• Collaborate with cross-functional teams to ensure application stability, performance and continuous improvement.
• Support developers by troubleshooting and resolving application-related issues.
• Support and maintain applications hosted on hybrid environments (AWS, OpenShift, Private Cloud).
• Build, configure, administer, and maintain WebLogic, Tomcat, and Apache servers.
• Monitor application environments and proactively troubleshoot issues using observability tools.
• Participate in on-call rotation, including off hours and weekend support.
• Tune application server parameters to optimize performance.
• Install, configure, and maintain SSL/TLS certificates on servers.
• Develop and maintain Linux/Unix shell scripts and automate using Python, Shell, and Ansible.
• Deploy Java/J2EE applications using CI/CD tools (CloudBees ElectricFlow).
• Configure and manage F5 Load Balancers and iRules.

Conocimientos

Advanced English proficiency

Herramientas

AWS

OpenShift

Oracle WebLogic

Apache Tomcat

Apache HTTP Server

Linux

Python

Ansible

Splunk

Prometheus

Descripción del empleo

DARE TO BE A PART OF THE CHALLENGE! COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCE!

Did you know that Accenture is leading the digital transformation in the World?

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 743,000 employees worldwide.

Offer

• Career development according to your profile and interests.
• Work in one of the best companies and feel proud.
• Access to an innovative methodology and tools.
• Direct contact with experts worldwide.
• Use of work schemes and cutting-edge technologies.
• Constant training.
• Work environment based on teamwork and collaboration.
• Participation in International Projects

Application Support Engineer

Are you passionate about application support, cloud technologies, automation, and ensuring the reliability of critical business systems? We’re looking for an experienced Application Support Engineer to join our team and help maintain highly available, secure, and scalable enterprise applications.

Key Responsibilities

Act as a “software detective” by identifying, analyzing, and resolving issues across multiple components of critical business applications.

Collaborate with cross-functional teams to ensure application stability, performance, and continuous improvement.

Support developers by troubleshooting and resolving application-related issues.

Support and maintain applications hosted on hybrid environments, including:

• AWS
• OpenShift
• Private Cloud

Build, configure, administer, and maintain:

• WebLogic
• Tomcat
• Apache Web Servers

Monitor application environments and proactively troubleshoot issues using observability tools.

Participate in an on‑call rotation, including off hours and weekend support.

Tune application server parameters to optimize system performance.

Install, configure, and maintain SSL/TLS certificates on web and application servers.

Develop and maintain Linux/Unix shell scripts to support system administration activities.

Automate application, system, and configuration management using Python, Shell Scripting, and Ansible.

Deploy Java/J2EE applications using CI/CD tools such as CloudBees (ElectricFlow).

Configure and manage F5 Load Balancers, including iRules and SSL/TLS implementations.

Develop and maintain automated functional test scripts.

Apply Site Reliability Engineering (SRE) principles to improve application reliability and operational excellence.

Required Technical Skills

Strong hands‑on experience with:

• AWS
• OpenShift
• Splunk
• Prometheus
• Oracle WebLogic
• Apache Tomcat
• Apache HTTP Server
• Linux
• Python
• Ansible

Preferred Skills

• Dynatrace
• CloudBees (ElectricFlow)
• F5 Load Balancer
• Oracle Database
• Snowflake
• Ping Identity
es>
• IBM MQ
• Kubernetes
• Java / J2EE

Nice to Have

• Experience working with Site Reliability Engineering (SRE) concepts and best practices.
• Familiarity with multiple database technologies, including Oracle, Snowflake, MongoDB, VSAM, and SQL.
• Exposure to DevOps tools and CI/CD practices.
• Strong analytical, troubleshooting, and problem‑solving skills.

Qualifications

• Advanced English proficiency (required).
• Hybrid work model.
• Location: Monterrey, Nuevo León, Mexico.
• +5 years of experience in the role

#LI-LATAM

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Declaración de igualdad de oportunidades en el empleo

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.