Analista De Soporte Ti / Infraestructura

Servus

Xico

Presencial

MXN 240.000 - 360.000

Jornada completa

Hace 8 días

Generador de candidaturas

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

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Ventajas ofrecidas por este puesto de trabajo

Wellness programs

Scholarship programs for children

Discount programs

Flexible working arrangements

Descripción de la vacante

PepsiCo is seeking a Customer Support Analyst to ensure day-to-day order processing for North America and to drive gold-standard customer service. The role partners with global CSRs and site leadership to maintain site performance metrics through standard processes.

You will communicate with customers, handle order confirmation and cleansing, and ensure timely completion of orders. The position emphasizes availability for a full-time schedule and proactive problem solving within a dynamic team.

Formación

Advanced English is required for daily communication with native speakers.
Intermediate Excel knowledge for data entry, formulas, and pivots.
6 months to 1 year of experience with administrative tasks such as filing, document organization, purchase orders or invoice management, customer support.

Responsabilidades

Ensures day-to-day order processing for PepsiCo North America including order confirmation, cleansing, and management/creation of ICRs/Filters.
Customer communications—managing adds/cuts, missing order communication and off-template orders.
Confirmation of order completion.

Conocimientos

Advanced English

Intermediate Excel

Administrative tasks experience

Descripción del empleo

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We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.

The Opportunity

The Customer Support Analyst is responsible for ensuring day-to-day order processing for North America, driving gold-standard customer service, and maintaining site performance metrics through the use of standard processes and best practices. The CSR is expected to partner with other CSRs across the world, as well as with site and regional leadership.

Your Impact

As a Customer Support Analyst your functions would consist of

Ensures day to day order processing for PepsiCo North America including but not limited to order confirmation, order cleansing, management/creation of ICRs/Filters.
Customer communications – managing adds/cuts, missing order communication and off template orders.
Confirmation of order completion.

¿Who Are We Looking For?

Advanced English, as this role has daily communication with native speakers.
Intermediate Excel knowledge (data entry and editing, formulas, pivot tables).
6 months – 1 year of experience with administrative tasks (document filing and organization, purchase order or invoice management, customer support).
Availability to work 5 days a week, 8 hours per day: It could be from Monday to Sunday (resting 2 days), from a schedule range between 06:00 am - 11:00 pm

What can you expect from us:

Opportunities to learn and develop every day through a wide range of programs.
Internal digital platforms that promote self-learning.
Development programs according to Leadership skills.
Specialized training according to the role.
Learning experiences with internal and external providers.
We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
Financial wellness programs that will help you reach your goals in all stages of life.
A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.

Seniority level