IBP Support Engineer

Joinimagine; Ciudad de México; On-site; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Flexible work arrangements

Wellness programs

Learning & development programs

Scholarship programs for children

Employee discounts

Job summary

PepsiCo is seeking a Senior Sustain Analyst/Engineer within its Sustain & Operations team, part of Technology Strategy & Enterprise Products. This role focuses on delivering and sustaining digital products across core priorities to accelerate PepsiCo’s digital transformation.

You will drive end-to-end incident resolution and improve product monitoring, dashboards, and runbooks. You will work with product owners and SEs to ensure SLAs and customer notifications are accurate, while expanding

Qualifications

• 5-7 years of experience in Operations Engineering within Supply Chain/IBP
• Hands-on experience with O9 platform
• Ability to analyse problems using data and propose viable solutions
• Expertise in one or more software languages and design patterns
• Ability to refactor code for modular, scalable maintenance
• Knowledge of improving compute resource efficiency without impacting customers
• Experience in conducting code reviews and coaching engineers

Responsibilities

• Diagnose, triage and fix issues at first contact when possible
• Collaborate with product owners to verify runbooks, dashboards and SLAs
• Escalate to SEs/SREs for complex issues and identify root causes
• Expand product functionality with automation and tooling improvements
• Improve logging, monitoring and error detection for faster incident response
• Refactor and document code to improve readability and maintainability
• Provide technical leadership and governance for SE practices
• Collaborate with providers to ensure service stability and contract adherence
• Analyze app usage and incident rates to optimize contracts and costs
• Communicate timelines, risks and ownership clearly to leadership
• Contribute to unified SE procedures and product sustaining strategy

Skills

O9 platform

Data analysis

Software languages & design patterns

Code refactoring & modular design

Resource optimization

Technical coaching & code reviews

Problem diagnosis & escalation

Tools

O9 platform

Job description

Overview

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.

Responsibilities

The Opportunity

PepsiCo’s Sustain & Operations team, as part of the Technology Strategy & Enterprise Products organization, delivers and sustains digital products across Strategy and Transformation’s core priorities to accelerate PepsiCo’s digital transformation. One the key remits of the Customer Success team within the organization is to drive adoption and operational excellence of digital products by ensuring an optimal end‑user experience through timely resolution of incidents and application downtime. This is an Europe market Senior Sustain analyst/engineer role.

Your Impact

As Product Delivery Sr Analyst your responsibilities would consist of

• Handles a variety of technical procedures, new and established. Performs initial diagnosis, triage, and where possible fixes issues themselves.
• Good hands‑on experience with O9 Solutions and functional aspects of Supply Chain.
• Works with product owners to confirm product runbooks, monitoring/KPI dashboards, SLAs, and customer notifications procedures are correct.
• Handles advanced troubleshooting, typically via escalation from SEs/ SREs. Resolves the root causes of problems, where possible.
• Expands existing product functionality and related automation/ tooling/dashboards. Solutions are logical and maintainable. Improves logging and monitoring for quick and accurate error detection.
• Takes the time to understand how customers interact with systems to accurately reflect their experience in monitoring. May focus on product resource usage and/or how dependencies are tested and managed. If needed, creates automation to detect compliance requirements. Adds comments and/or refactors existing product code to improve readability, modularity, and generally make it easier for others to contribute to and maintain.
• Provides code reviews for SE peers. Shares best practices and knowledge of SE tools and troubleshooting techniques. Participates in a team on call rotation.
• Technical leader (org level). Advises on the best approach for segmenting and orienting SE work to yield the greatest business value.
• Creates AMS governance strategies based on service contract terms. Works closely with providers to ensure application stability and resiliency.
• Accountable for the quality of managed service providers and their adherence to contract SLAs.
• Analyzes application usage and incident rates. Recommends where contracts and/or incentive structures can be revised to reduce cost (due to low usage, low/no incidents).
• Proactively provides the right amount of information to leadership – descriptions are concise, timelines have estimates, clarify who owns work, call out risks/blockers with a path to green, etc.
• Collaborates to achieve an appropriately unified set of SE procedures.
• Articulates the best strategy for sustaining each product. Finds detractors to probe risks and challenges.

Qualifications

¿Who Are We Looking For?

• 5-7 Years of experience as Operations Engineer working for Supply Chain/IBP areas.
• Good hands‑on experience on O9 platform.
• Can analyse a problem statement using relevant data. Able to research techniques or solutions and propose a viable approach.
• Expertise in one or more software languages and design patterns.
• Understands how to refactor code to make it more modular, scalable, easier to support. Knows how to break features down into components to be developed in parallel by other engineers.
• Has ways to get more efficiency out of compute resources (without adversely impacting customers).
• Able to constructively coach engineers -- via code reviews, design reviews, etc. Able to craft technical interview questions and independently evaluate candidate skills.

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.