AI Solutions Engineer: Omni-Channel Platform & APIs

AuraChat.ai; Americas; Remote; MXN 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary

Equity

Bonuses

Flexible remote-work environment

Ongoing Certifications

Job summary

An innovative AI platform seeks a skilled technical expert to drive AI innovation and optimize communication channels using Twilio's API suite. With a focus on automation and integration, candidates should have 3-5 years of experience and a bachelor's degree in a relevant field. Additional expertise in Docker, Kubernetes, and AWS/GCP infrastructure is essential. The role offers competitive compensation, professional growth opportunities, and a flexible remote working environment.

Qualifications

• 3-5 years of relevant experience required.
• Strong problem-solving and analytical abilities.
• Excellent communication and collaboration skills.

Responsibilities

• Integrate and optimize Twilio's APIs for communication.
• Develop API connections between platforms.
• Automate backend processes for efficiency.
• Optimize OmniChannel platforms for AI usage.
• Implement AI tools for performance enhancement.

Skills

Twilio Expertise

Docker

Kubernetes

API development

Understanding AI Agents

Open Source AI tools

Education

Bachelor's degree in Computer Science or related field

Tools

AWS

GCP

Job description

AuraChat.Ai - The award-winning AI Platform for Competitive Intelligence & Sales Automation

AuraChat.Ai is the award-winning Competitive Intelligence and Sales Automation platform for Enterprises. Our clients use our AI platform to monitor their competitors in real time (250+ data points tracked) and our AI Agents deliver human-quality interactions via voice, video, and text, in 50+ languages across all major communication channels.

Recent Achievements:

Named “Global Top 50 AI Projects” by the AI Action Summit in Paris (Feb/2025)

Named “Top 10 Startups” by UCLA/MBA + Google Venture Accelerator (Oct/2024)

Launched groundbreaking social impact projects, including "OlimpIA" the 24/7 Victim Support Line for the Ley Olimpia - supporting victims of gender-based violence.

Serving multi-million dollar brands while maintaining our commitment to ethical AI practices.

We’re a fast-growing startup backed by renowned entrepreneurs and investors. Join us in building the future of enterprise AI while making a meaningful impact on society.

Role Overview:

This position offers a unique opportunity to work at the forefront of AI innovation, directly contributing to the growth and success of a cutting-edge investor-backed startup and our global enterprise clients.

RESPONSIBILITIES

Integrate & Optimize Twilio's suite of APIs and services to support and improve omni-channel communication capabilities.

Implement AWS/GCP infrastructure solutions for scalability and reliability.

Develop and integrate API connections between our platform and other CRM/ERP/ML/Cloud systems.

Automate backend processes to improve operational efficiency.

Utilize tools like Docker and Kubernetes for containerization and orchestration.

AI Agent Ecosystem Development:

Optimize our OmniChannel Platforms for voice, video, and text.

Work with the Tech & Product teams to develop new features for our platform.

Fine-tune open-source models and engage in advanced prompt engineering frameworks.

Explore and leverage the advantages of small AND large language models (SLMs & LLMs).

Work with AI-friendly databases and implement RAG integrations.

Employ AI embeddings and data ingestion tools.

Integrate Open Source AI resources from Hugging Face, Replit, etc.

Stay up to date and implement the best inference tools for optimized AI performance.

Qualifications:

Experience Level: 3-5 years of relevant experience.

Education: Bachelor's degree in Computer Science, Engineering, or related field preferred but not mandatory if offset by substantial experience and demonstrated skills.

Technical Skills:

Twilio Expertise is essential, including API and other Services.

Knowledge of Docker and Kubernetes for containerization and orchestration.

Familiarity with AWS or GCP infrastructure setup and management.

Strong experience with API development and integration.

Understanding of AI Agents, prompt engineering, and open-source AI tools.

General familiarity with the current Enterprise AI Ecosystem: Open Source Models, Databases, RAG, Vector Embeddings, Inference, Evaluation tools, etc.

Soft Skills and Cultural Fit:

Intermediate to Advanced English proficiency, including technical terminology.

Excellent problem-solving and analytical abilities.

Strong communication and collaboration skills.

Familiarity with AI-assisted and low-code developer tools.

Demonstrated passion for innovation and staying current with emerging technologies.

Alignment with AuraChat.Ai's culture of constant innovation, open communication, analytical curiosity, and mutual respect.

Additional Requirements:

Must be able to work remotely with a reliable internet connection.

Willingness to work extended hours when necessary to meet project deadlines.

Willingness to undergo a background check.

Ability to provide three professional references from previous employers.

Compensation

Salary: Competitive salary commensurate with experience and location (regional market rates).

Opportunity to work with cutting-edge AI technologies.

Flexible remote-work environment.

Professional growth via Ongoing Certifications.

Competitive Compensation Package + Equity + Bonuses.

Career Development within a high-growth Investor-backed Startup.

Join Our Team:

If you're passionate about AI and eager to contribute to a transformative platform that's reshaping industries, we'd love to hear from you. This role offers the opportunity to work in a collaborative environment where your ideas and expertise will directly impact our growth and success.

Interested candidates:

Send your resume to [e-mail] with the subject line:

Equal Opportunity Statement:

AuraChat.Ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We seek to hire based on your talent, not what school you went to. Employment is contingent upon the successful completion of a background check and verification of professional references.