AI Solution Specialist (Mexico)

Source.ag; León; A distancia; MXN 552,000 - 829,000; Jornada completa

Descripción de la vacante

A leading agricultural technology company in León, Mexico is seeking an AI Solutions Specialist to enhance customer experiences for growers. The role involves understanding specific customer goals, overseeing onboarding, and providing tailored support. Candidates should be tech-savvy, analytical, and committed to fostering customer success. This position requires frequent travel to visit growers at their farms, making it essential to be deeply customer-obsessed.

Formación

• Deeply customer-obsessed, committed to supporting Mexican growers.
• Extreme curiosity with a focus on learning.
• Strong analytical and data-driven mindset.
• Excellent communication and relationship-building skills.
• Solution-oriented and proactive.

Responsabilidades

• Understand grower's goals and provide tailored experiences.
• Own the onboarding journey to ensure immediate product value.
• Track user adoption metrics to support growers.
• Provide high-quality, responsive support for product inquiries.
• Foster customer champions to advocate for Source.ag.

Conocimientos

Customer understanding

Analytical mindset

Communication skills

Problem solving

Tech-savviness

Descripción del empleo

At Source.ag, we aim for our growers to not only use but truly love our products, making their experience seamless and highly valuable. Source has a dedicated function in the company that is responsible for achieving this: the AI Solutions Specialist. This role is an essential component of our product teams. Each AI Solutions Specialist collaborates directly with engineers, data scientists, product managers, account executives, and other team members, ensuring customers can effortlessly bridge the gap between the features we build and the holistic experience growers need. The AI Solutions Specialist has a deep understanding of their customer portfolio, growers\' specific goals, and their unique challenges, closing the gap between generic product offerings and a complete, tailored experience that ultimately leads to successful adoption, satisfaction, and business growth.

Driving customer adoption and value creation

• Act as the customer expert, understanding each grower\'s objectives, operational challenges, and success criteria, ensuring tailored, impactful experiences.

• Own the onboarding journey, making sure growers attain immediate and ongoing value from our products.

• Evangelize the “greenhouse OS” vision so users adopt Source.ag as their daily operating system.

• Continuously track user adoption metrics (e.g., yield forecast updates, KPI usage) to proactively support growers in achieving their desired outcomes.

• Identify and measure the tangible value customers derive from our products, aligning adoption behaviors with their business goals.

• Ensure customers effectively adopt product features through personalized education, clear communication, and hands-on support.

• Proactively engage and intervene when user adoption falls below expectations through targeted and timely interactions.

• Provide responsive, high-quality support that quickly resolves product inquiries or critical issues, ensuring customers receive prompt, prioritized attention.

• Identify opportunities for commercial expansion, nurturing champions, and supporting account executives with detailed, grower-focused product insights.

• Foster and grow customer champions who advocate for Source within their networks.

Increasing product quality through customer insights

• Capture customer feedback and pain points to identify and prioritize opportunities that close the gap between today’s solutions and the experience growers need.

• Work closely with Product to translate insights into actionable improvements, focusing on better UX, enhanced product explainability, and deeper integration with growers’ workflows.

• Co-develop solutions with growers; build, prototype, and hack together solutions with growers to help them gain the most from our solutions.

Improving team effectiveness and scalability

• Create dashboards and set up tools to monitor adoption metrics, customer success indicators, and customer value creation.

• Continuously improve and automate internal processes to enable scalable growth.

• Automate repeat journeys (onboarding nudges, feature tips, health pings) with AI tooling and assistants.

• Deeply customer-obsessed, passionate about understanding Mexican growers\' real-world challenges, and committed to making them successful.

• Extreme curiosity and continuously questioning the status quo. Never done learning.

• Strong analytical and data-driven mindset; able to track, interpret, and act on adoption and engagement metrics.

• Excellent communicator, relationship builder, and influencer who thrives in grower-facing interactions.

• Solution-oriented and proactive, capable of creatively solving customer challenges and improving processes.

• Tech-savvy, hands-on, and AI-literate; eager to adopt new tools early to 2x personal productivity every six months.

• Comfortable with being on the road >50% of the time to visit growers at their farms.

Strength through diversity is one of our core values. We champion diversity and inclusivity, recognizing that varied perspectives enrich our organization. We welcome applications from individuals of all backgrounds, experiences, and identities. Research has shown that people make different internal assessments of whether they are a good fit for the job. We therefore highly encourage you to apply for this job, even if you feel you might not "tick all the boxes".