AE - Sales Associate - 36 Hours

American Eagle Outfitters Inc.; San Nicolás de los Garza; Presencial; MXN 133.920 - 200.880; A tiempo parcial

Descripción de la vacante

American Eagle Outfitters Inc. is seeking a Sales Associate in San Nicolás de los Garza, Nuevo León, responsible for enhancing customer shopping experiences and driving sales. The role involves showcasing product knowledge, maintaining store standards, and collaboratively working within the team.

The ideal candidate will have retail experience, strong communication skills, and the ability to handle multiple tasks effectively. A flexible work schedule is required, including evenings and weekends.

Formación

• Previous retail experience preferred.
• Strong verbal and written communication skills.
• Demonstrated collaborative skills with team members.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficient with technology.

Responsabilidades

• Deliver positive customer experiences to achieve sales goals.
• Educate customers about AEO loyalty programs.
• Support colleagues by sharing knowledge and assisting customers.
• Maintain organized sales areas to ensure store presentation.

Conocimientos

Retail experience

Communication skills

Team collaboration

Feedback responsiveness

Technology proficiency

Descripción del empleo

JOB DESCRIPTION

The Sales Associate is responsible for generating sales by providing the customer with an exceptional shopping experience. The Sales Associate maximizes sales by delivering efficient, friendly, and knowledgeable service and ensuring the store is neat, clean, and well‑presented at all times. The Sales Associate is expected to role model AEO values and AEO Customer First behaviors in all actions and interactions to create a positive Customer First experience.

POSITION SUMMARY

The Sales Associate is responsible for generating sales by providing the customer with an exceptional shopping experience. The Sales Associate maximizes sales by delivering efficient, friendly, and knowledgeable service and ensuring the store is neat, clean, and well‑presented at all times. The Sales Associate is expected to role model AEO values and AEO Customer First behaviors in all actions and interactions to create a positive Customer First experience.

POSITION TITLE: Sales Associate

REPORTS TO: Store Management Team

SUPERVISES: N/A

RESPONSIBILITIES

• Consistently demonstrate the AEO Customer First selling standards to deliver a positive customer experience and achieve daily sales goals.
• Drive AE brand loyalty by being knowledgeable about all AEO loyalty programs and consistently informing customers of each program.
• Leverage company tools and technology to confidently provide the customer with product knowledge that enhances engagement and maximizes sales.
• Consistently support fellow employees by sharing knowledge, helping complete tasks, and/or assisting in customer interactions.
• Outfit the customer by suggesting key looks and incorporating latest trends and current promotions based on the customer’s individual style.
• Promote awareness and growth of the AEO and Aerie brands by introducing customers to additional brand channels.
• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
• Ensure returned merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in the appropriate area at the end of each shift.
• Maintain company brand standards of neat, clean, and organized sales floor, cash wrap, fitting room, and stockroom to ensure a safe and presentable store environment for employees and customers.
• Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization, and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
• Proactively resolve customer concerns in a manner consistent with company policy and with customer satisfaction in mind; partner with store leadership on elevated customer issues.
• Understand and adhere to all company policy and procedures.

QUALIFICATIONS

• Previous retail experience preferred.
• Strong verbal and written communication skills, specifically with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Able to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc., to handle products.
• Available to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to handle multiple tasks while working in a fast‑paced and deadline‑oriented environment.
• Ability to perform all Essential Job Functions.
• Proficient with technology.

ABOUT US

American Eagle is a leading American jeans and apparel brand, the go‑to destination for casual style, embraced by generations of youth since 1977. We are rooted in authenticity, powered by positivity, and inspired by our community. Our collections are designed to inspire self‑expression and empower our customers to celebrate their own uniqueness. We have broadened our leadership by producing innovative, sustainable fabrics.

AE Mexico is committed to compliance with all federal and local laws and regulations. We prohibit discrimination against partners or applicants based on race, color, creed or religion, citizenship or non‑citizen status, sex (including pregnancy), sexual orientation, gender identity or expression, marital status or co‑existence, victims of domestic violence or harassment, genetic information, military service, or veterans protected by law. These principles apply to all activities at AE Mexico, including recruitment, hiring, compensation, training, promotion, evaluation, discipline, and termination. AE Mexico also respects religious differences and disabilities in accordance with current law.