AE - Sales Associate - 30 Hours

American Eagle Outfitters Inc.; Ciudad Cuauhtémoc; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

American Eagle Outfitters Inc. in Ciudad Cuauhtémoc, Chiapas, Mexico is seeking a Sales Associate who excels in delivering an exceptional shopping experience. You will drive sales by offering friendly, knowledgeable service while keeping the store neat and presentable.

You will promote AE loyalty programs, share product knowledge, and assist customers with styling and promotions. This role requires flexibility to work evenings, weekends, and holidays.

Formación

• Previous retail experience preferred.
• Strong verbal and written communication with customers and colleagues.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.

Responsabilidades

• Consistently demonstrate the AEO Customer First selling standards to deliver a positive customer experience and achieve daily sales goals.
• Drive AE brand loyalty through knowledge of loyalty programs and informing customers of each program.
• Provide product knowledge via company tools to engage customers and maximize sales.
• Support teammates by sharing knowledge and assisting in customer interactions.
• Outfit customers by suggesting looks based on individual style and current promotions.
• Promote awareness of AEO and aerie brands and introduce customers to additional channels.
• Process register sales quickly and accurately per cash control procedures.
• Restock returned merchandise and label damaged goods correctly at shift end.
• Maintain neat, clean, and organized sales floor, cash wrap, fitting rooms, and stockroom.

Conocimientos

Retail experience

Customer service

Communication

Teamwork

Tech-savvy

Flexibility

Herramientas

POS System

Descripción del empleo

The Sales Associate is responsible for generating sales by providing customers with an exceptional shopping experience. They maximize sales by delivering efficient, friendly, and knowledgeable service, ensuring that the store is neat, clean, and well‑presented at all times. They are expected to role model AEO values and AEO Customer First behaviors in all actions and interactions to create a positive Customer First experience.

Responsibilities

• Consistently demonstrate the AEO Customer First selling standards to deliver a positive customer experience and achieve daily sales goals.
• Drive AE brand loyalty through knowledge of all AEO loyalty programs and informing customers of each program.
• Leverage company tools and technology to confidently provide the customer with product knowledge that enhances engagement and maximizes sales.
• Consistently provide support to fellow employees by sharing knowledge, helping to complete tasks, and assisting in customer interactions.
• Outfit the customer by suggesting key looks, incorporating latest trends, and current promotions based on the customer’s individual style.
• Promote awareness and growth of the AEO and aerie brands by introducing customers to additional brand channels.
• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
• Ensure return merchandise is restocked to the correct product location on the sales floor; damage‑and‑defective merchandise is properly labeled and placed in the appropriate area at the end of each shift.
• Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers.
• Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
• Proactively resolve customer concerns consistently with company policy, keeping customer satisfaction in mind; partner with store leadership on elevated customer issues.
• Understand and adhere to all company policy and procedures.

Qualifications

• Previous retail experience preferred.
• Strong verbal and written communication skills with customers, sales leadership and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Able to stand and move about for extended periods with short rest breaks; reach, bend, stoop, etc. to handle products.
• Available to work a flexible schedule, including evenings, weekends and holidays.
• Ability to handle multiple tasks while working in a fast‑paced, deadline‑oriented environment.
• Ability to perform all Essential Job Functions.
• Proficient with technology.

About Us

American Eagle is a leading American jeans and apparel brand, the go‑to destination for casual style, embraced by generations of youth since 1977. We are rooted in authenticity, powered by positivity and inspired by our community. Our collections are designed to inspire self‑expression and empower our customers to celebrate their own uniqueness. We have broadened our leadership by producing innovative, sustainable fabrics.

EEO Statement

AEO is a patron that offers equality in its recruitment processes and is committed to complying with all Federal and local laws and regulations. AE Mexico prohibits discrimination against partners or applicants because of race, color, creed or religion, citizenship or non‑citizen, sex (including pregnancy), sexual orientation, identity or expression of gender, marital status or co‑existence, victims of domestic violence or harassment, genetic information or genetic predisposition, military situation or any veterans protected by law. All of the above applies to all activities at AE Mexico including, among others, recruitment, hiring, compensation, allowances, training, promotions, personal evaluations, discipline, and termination processes of a working relationship. AE Mexico also protects any different religion or capacity in accordance with the current law.