AE - Sales Associate - 30 Hours

Financecolombia; Región Altos Norte; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A retail company in Mexico is looking for a Sales Associate to generate sales and provide exceptional customer service. The ideal candidate will have previous retail experience and strong communication skills, be able to work flexible hours, and maintain a neat store environment. The role requires demonstrating AEO values and supporting team tasks to enhance customer satisfaction.

Formación

• Previous retail experience preferred.
• Available to work a flexible schedule, including evenings, weekends, and holidays.
• Able to stand and move around for extended periods.

Responsabilidades

• Demonstrate Customer-First selling standards to achieve sales goals.
• Maintain a clean and organized sales floor.
• Resolve customer concerns in line with company policy.

Conocimientos

Strong verbal and written communication skills

Collaborative skills

Ability to handle multiple tasks

Proficient with technology

Descripción del empleo

Position Summary

The Sales Associate is responsible for generating sales by providing the customer with an exceptional shopping experience. The Sales Associate maximizes sales by delivering efficient, friendly and knowledgeable service, and ensuring the store is neat, clean and well-presented at all times. The Sales Associate is expected to role‑model AEO values and AEO Customer‑First behaviors in all actions and interactions in order to create a positive Customer‑First experience.

Position Title: Sales Associate
Reports To: Store Management Team
Supervises: N/A

Responsibilities

• Consistently demonstrate the AEO Customer‑First selling standards to deliver a positive customer experience and achieve daily sales goals.
• Drive AE brand loyalty by being knowledgeable about all AEO loyalty programs and consistently informing customers of each program.
• Leverage company tools and technology to confidently provide the customer with product knowledge, enhancing engagement and maximizing sales.
• Consistently support fellow employees through sharing knowledge, assisting in task completion and customer interactions.
• Outfit the customer by suggesting key looks, incorporating latest trends and current promotions based on the customer’s individual style.
• Promote awareness and growth of the AEO and Aerie brands by introducing customers to additional brand channels.
• Perform register sales transactions quickly and accurately in accordance with established cash‑control procedures and customer service guidelines.
• Ensure return merchandise is restocked to the correct product location on the sales floor; damage and defective merchandise is properly labeled and placed in the appropriate area at the end of each shift.
• Maintain company brand standards of neat, clean, and organized sales floor, cash wrap, fitting room, and stockroom to ensure the store environment is safe and presentable for employees and customers.
• Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization, and replenishment systems while maintaining back‑room Standard Operating Procedures (SOP).
• Proactively resolve customer concerns in a manner consistent with company policy, with customer satisfaction in mind; partner with the store leadership team on elevated customer issues.
• Understand and adhere to all company policy and procedures.

Qualifications

• Previous retail experience preferred.
• Strong verbal and written communication skills, specifically with customers, the sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Able to stand and move around for extended periods of time with only short rest breaks; able to reach, bend, stoop, etc., to handle products.
• Available to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to handle multiple tasks while working in a fast‑paced, deadline‑oriented environment.
• Ability to perform all Essential Job Functions.
• Proficient with technology.