Administrative Coordinator

Gest-Can RLX (2000) INC; Santiago de Querétaro; Presencial; MXN 335.000 - 502.000; Jornada completa

Descripción de la vacante

Gest-Can RLX (2000) INC seeks an Administrative & Customer Service Coordinator for our Querétaro plant in Mexico. You will oversee administrative operations, billing, order management, and act as a key liaison with sales and production teams.

You should have 4–6 years of experience in manufacturing settings, strong Excel and ERP skills (SAP/Oracle), and a proactive, analytical mindset to drive process improvements.

Formación

• Experience managing administrative operations in manufacturing.
• Experience in customer service or order management.
• Ability to coordinate across production, planning, logistics, and quality.
• Strong organizational and analytical skills; autonomous with multitasking.

Responsabilidades

• Oversee accounts receivable and accounts payable processes
• Validate billing accuracy and resolve discrepancies
• Generate and manage purchase orders
• Maintain customer records and prepare reports for Plant Management
• Identify process improvements and support continuous improvement initiatives
• Act as liaison between production, planning, logistics, and quality teams

Conocimientos

Analytical thinking

Cross-functional coordination

Customer focus

Problem solving

Data analysis

Educación

Bachelor’s degree in Business Administration

Herramientas

Microsoft Excel

SAP

Oracle

Descripción del empleo

Join us on our mission to continue leading the future of the Packaging & Containers industry around the world by offering the right container, for the right product, made the right way.

Administrative & Customer Service Coordinator (Plant – Querétaro, Mexico)

Position Summary

The Administrative & Customer Service Coordinator is responsible for overseeing and optimizing the plant’s administrative operations, including order management, billing processes, customer service, and cross-functional coordination.

This role serves as a key liaison between customers, sales, and internal operational teams (production, planning, quality, and logistics). The position requires a high level of autonomy, strong organizational and analytical skills, and the ability to manage multiple priorities in a fast-paced manufacturing environment.

Key Responsibilities

Administrative & Financial Coordination

• Oversee accounts receivable and accounts payable processes
• Validate billing accuracy and resolve complex discrepancies
• Generate and manage purchase orders
• Maintain accurate and up-to-date customer records
• Develop and present administrative and operational reports to Plant Management
• Identify process improvement opportunities and implement controls

Operational Coordination

• Act as a liaison between production, planning, logistics, and quality teams
• Participate in operational meetings (production reviews, planning meetings, etc.)
• Align operational priorities based on customer requirements
• Identify bottlenecks and propose process improvements
• Support execution of continuous improvement initiatives

Management Support

• Prepare executive-level reports and performance metrics
• Support decision-making with data-driven insights
• Coordinate schedules, meetings, and cross-functional initiatives
• Assist with special projects as assigned by Plant Management

Qualifications

Education

• Bachelor’s degree in Business Administration, or related field (preferred)

Experience

• 4–6 years of experience in:
  • Administrative operations within a manufacturing environment
  • Customer service or order management
  • Cross-functional coordination
• Experience in industrial or manufacturing companies strongly preferred

Technical Skills

• Advanced Microsoft Excel (data analysis, reporting)
• ERP systems experience (SAP, Oracle, or similar)
• Billing and administrative process management
• Understanding of manufacturing operations and workflows
• Familiarity with KPIs such as OTIF, delivery performance, and order accuracy

Core Competencies

• Strong customer focus
• Effective communication and interpersonal skills
• Analytical thinking and problem-solving
• High level of organization and prioritization
• Ability to work under pressure
• Proactive mindset and ownership
• Cross-functional collaboration
• Decision-making capability

Working Conditions

• On-site role within a manufacturing plant environment
• Frequent interaction with operational teams
• Fast-paced, high-demand environment
• Exposure to operational pressure and deadlines