ADA Leave Administrator / HR Compliance Lead

TP; Ciudad de México; Remoto; MXN 1.108.000 - 1.477.000; Tempo pieno

Vantaggi offerti da questo lavoro

Home office in Mexico

US holidays observed

Competitive base salary with local &福利

Descrizione del lavoro

Teleperformance USA is seeking an ADA Leave Administrator / HR Compliance Lead to own the LOA, ADA, and religious accommodation programs for US regulations from a remote location in Mexico. You will guide employees and managers through the interactive process, making approvals or denials with minimal external involvement.

In this role, you will coordinate with HR and payroll, participate in audits, and ensure policies are up-to-date across federal and state requirements.

Competenze

• 3+ years of hands-on US leave of absence and compliance experience (ADA, FMLA, PWFA).
• Advanced English (C1/C2) written and verbal.
• High School Diploma or equivalent; US compliance knowledge prioritized over degrees.
• Experience with HRIS / case management tools (Workday or similar).

Mansioni

• Serve as SME for LOA, ADA, and religious accommodation policies.
• Manage end-to-end interactive process for ADA and LOA requests.
• Make determinations on approvals/denials without third-party vendors.
• Log, track, and manage case documentation in Workday; monitor end dates and SLA timelines.
• Assist with payroll inquiries related to PTO and HR tickets.
• Support annual compliance audits and update PTO/leave rules.

Conoscenze

HRIS

Case management tools

Workday

Formazione

High School Diploma

Strumenti

Workday

Descrizione del lavoro

ADA Leave Administrator / HR Compliance Lead

Employment Type: Full-Time

Work Model: 100% Remote)

Schedule: Monday to Friday, 9-hour shift within US Eastern Time

Language Requirement: Advanced English (C1/C2 - Written and Verbal)

Position Overview

As an ADA Leave Administrator, you will serve as the Subject Matter Expert (SME) for Teleperformance USA’s Leave of Absence (LOA), Americans with Disabilities Act (ADA), and Religious Accommodation policies. You will drive the end-to-end interactive process, advising both employees and management teams while ensuring full compliance with US federal and state leave regulations.

Candidate Requirements

• Technical Skills: Experience using HRIS / Case Management tools (Workday or similar system experience is a strong plus).
• Education: High School Diploma / High School equivalent required; experience and practical US compliance knowledge are heavily prioritized over formal degrees.
• English Proficiency: Advanced English (C1/C2) with strong written and verbal communication skills for detailed legal/HR documentation and stakeholder communication.
• Experience: 3+ years of direct, hands‑on experience managing US leave of absence and compliance processes (ADA, FMLA, PWFA) end‑to‑end. Must have direct experience making determination decisions (approvals/denials) without relying on third‑party vendors.
• HR & Payroll Support: Address employee payroll inquiries related to PTO policies and assist with HR ticket volumes as needed.
• Compliance & Auditing: Assist in annual local, state, and federal compliance audits and ensure internal systems reflect updated paid time off (PTO) and leave laws.
• Case Tracking & SLA Management: Log, track, and manage case documentation within Workday and case management systems. Monitor accommodation end dates and initiate proactive follow‑ups within established SLAs.
• Subject Matter Expertise: Serve as an expert on US federal and state accommodation guidelines (ADA, FMLA, PWFA, pregnancy, and military leave). Educate employees and managers on policies and practices.
• Accommodation & LOA Interactive Process: Act as the primary point of contact for employees submitting ADA, religious accommodation, and LOA requests. Facilitate the interactive process from intake to final approval/denial and operational implementation.

What We Offer

• Stable, full-time schedule with US holidays aligned.
• Direct collaboration with US corporate operations and management teams.
• 100% Home Office (Work-from-Home anywhere in Mexico).
• Competitive base salary with local benefits package.