ACCOUNT MANAGER TRAINEE

QIMA; Ciudad Valles; Presencial; MXN 279.000 - 390.600; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Beneficios superiores a los legales

Bono por desempeño

Descripción de la vacante

QIMA en Ciudad Valles busca un Account Manager Trainee interesado en Comercio Internacional. Este rol ofrece soporte para asegurar la satisfacción del cliente y actividades administrativas estratégicas. Se requiere una licenciatura en relaciones internacionales o campo relacionado, con habilidades de comunicación en inglés y español.

El candidato deberá manejar consultas de clientes, supervisar la configuración de cuentas y asegurar el seguimiento variable de sus necesidades. Se ofrecen beneficios por encima de los requisitos legales y un bono por desempeño basado en KPIs.

Formación

• Habilidad para multitareas y manejar responsabilidades simultáneamente.
• Experiencia mínima de un año en operaciones/servicio al cliente es un plus.

Responsabilidades

• Soporte en el manejo de consultas y necesidades de los clientes.
• Administrar la configuración de cuentas y seguimiento de servicios.
• Realizar auditorías aleatorias a los informes enviados.
• Proporcionar información relevante al equipo de Finanzas para la facturación.

Conocimientos

Comunicación en inglés y español

Uso de Excel, Word, Power Point

Organización y atención al detalle

Educación

Licenciatura en Comercio Internacional/Relaciones

Descripción del empleo

Descripción de la empresa

At QIMA, we’re on a mission to help our clients make products consumers can trust. Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform. Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you’d like to be a part of?

Descripción del empleo

We are looking for an Account Manager Trainee (AM Trainee) with an interest in International Trade.

Role

The Account Manager Trainee serves as a support role for the Account Manager to achieve the client’s satisfaction. The AM Trainee is expected to provide excellence in strategic administration tasks, interact with internal stakeholders and solve customer claims to assure customer service in the following areas:

• Quality Assurance: Supplier Management Audits. Compliance Audits.
• Quality Control Services: Product Inspections. Lab tests
• Customs compliance services: Pre-Customs Clearance Inspection

Responsibilities

• Support taking inquiries and requests from customers and addressing their needs.
• Manage account setup (GIs, Commercial, user access, company structure) as well as services setup and follow-up in the system, from service creation support to report delivery and payment tracking (service CUT).
• Define, follow up and confirm (along with coordination and protocol teams) the MD quotation and inform booking changes to customers.
• Support AMs during the meetings with other members of the team in and out of the country to discuss progress and find new ways to improve business.
• Perform random audits to the reports sent by our team.
• Provide all relevant information to the Finance team to invoice the services.
• Follow up with customers for payment collection.

Requisitos

• Education: bachelor's degree on International Business/Trade/Relations or related field.
• Ability to communicate in writing and spoken in English and Spanish.
• Ability to multitask and juggle several responsibilities simultaneously.
• Good at using computer application software such as Excel, Word, Power Point, etc.
• Organizational skills and good attention to detail.
• At least one year of working experience in operations/ customer service will be a plus.

Compensations

• Benefits above the legal requirement.
• Performance bonus reaching KPIs.