Account Manager

Solera Corporation; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading software company in Ciudad de México is looking for multiple Account Managers to enhance customer retention and drive revenue growth. You will engage customers, re-establish relationships, and achieve sales targets in a fast-paced environment. The ideal candidate will be resilient, empathetic, and possess advanced proficiency in both English and Spanish. Join a dynamic team to make a significant impact on customer success.

Formación

• Resilient and optimistic mindset that thrives on challenges.
• Ability to maintain enthusiasm under pressure.
• History of consistent over-achievement in competitive markets.

Responsabilidades

• Proactively reach out to customers who have discontinued use of products.
• Engage customers to reinstate services and maximize revenue.
• Identify upsell opportunities for additional products.

Conocimientos

Customer engagement

Sales achievement

Empathy towards customer concerns

Proficiency in English and Spanish

Descripción del empleo

We're seeking multiple Account Managers to be based in Mexico. You'll be working in a fast-paced environment alongside passionate colleagues determined to do the best work of their career!

What You’ll Do

1. Reach out proactively to customers who have discontinued their use of Solera Products within the winback time frame.
2. Engage these customers effectively and persuade them to reinstate their services, contributing to customer retention and identifying upsell opportunities to maximize revenue.
3. Identify and act on opportunities to sell additional Solera products, services, and add-on licenses for existing products.
4. Achieve monthly sales targets.
5. Process winbacks and contract amendments, working closely with Customer Success, Billing, Operations, Support, and product departments.
6. Re-establish business relationships within key accounts with leaders, owners, and influencers.
7. Meet daily metrics, SLAs, and outbound activity requirements.

What You’ll Bring

1. A resilient and optimistic mindset that thrives on challenges.
2. Ability to maintain enthusiasm even in high-pressure situations.
3. Empathy towards customer concerns and providing tailored solutions.
4. A history of consistent over-achievement in competitive markets.
5. Willingness to share insights and best practices.
6. Ability to adapt quickly to market and customer preference changes.
7. Flexibility to assist with additional objectives and projects.
8. Proficiency in English and Spanish at an advanced level.

About Us

Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Our four lines of business include vehicle claims, repairs, solutions, and fleet solutions. We are home to many leading brands such as Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing a comprehensive solution that streamlines operations, offers data-driven analytics, and enhances customer engagement. We serve over 300,000 global customers and partners in more than 100 countries. For more information, visit www.solera.com.