Academy for Services & Consulting: Technical Quality Manager (TQM) - Mexico City (Hybrid)

SAP; Ciudad de México; Híbrido; MXN 912,000 - 1,278,000; Jornada completa

Descripción de la vacante

A global technology company based in Mexico City is seeking a Technical Quality Manager. This role requires a Bachelor or Master’s degree in STEM and 2-3 years of experience in functional or technical consulting. The position focuses on customer engagement, relationship building, and delivering impactful solutions. Successful candidates will complete a 12-month training program designed to prepare them for a customer-facing role with mentoring support for career growth.

Servicios

Constant learning and skill growth

Great benefits

Mentoring and support

Formación

• 2-3 years as a Functional/Technical Consultant or in project management.
• Experience in customer-facing roles.
• Knowledge of SAP business and technical architecture.

Responsabilidades

• Complete a 12-month learn-apply program with rotations.
• Collaborate with cross-functional teams to drive strategic outcomes.
• Analyze customer requirements and execute engagement strategies.

Conocimientos

Strong communication skills

Building trusted relationships

Facilitation skills

Negotiation skills

De-escalation skills

Educación

Bachelor or Master’s STEM Degree

Herramientas

SAP HANA

S/4HANA

SAP Business Technology Platform

Descripción del empleo

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The SAP Academy for Services & Consulting is a development program designed for talent who are early in their career.

This role requires candidates to be on-site at an SAP office or client location at a minimum of three days per week, in alignment with our Pledge to Flex return-to-office policy.

SAP is not offering relocation benefits for this role at this time.

SAP is not offering current or future visa sponsorship for this role at this time.

Who You’ll Become

SAP's Technical Quality Manager (TQM) supports and delivers high-impact services within the Premium Engagement program. You’ll play a key role in analyzing customer requirements, planning and executing tailored engagement strategies, and collaborating with cross‑functional teams to drive value and alignment. Your responsibilities will span project planning, service delivery, governance, issue management, and hands‑on execution of technical and strategic initiatives, positioning you as a trusted advisor to customers and a critical partner in ensuring their long‑term success with SAP.

What You’ll Do

As a TQM within the SAP Academy for Services & Consulting, you will be responsible to:

• Successfully complete a 12-month learn‑apply program, which includes classroom phases and field phases with your TQM team, that enhances your support in the TQM role, a critical customer‑facing function within our dynamic Customer Services & Delivery organization.
• Complete a robust 8‑week orientation program, followed by three 3‑month rotations within our Premium Hub CoE, Preferred Success, and TQM practices; following this, you will move to a designated Market Unit and shadow an existing TQM at a customer for a specified timeframe, before getting assigned to a customer(s).
• Immerse yourself in multidimensional, experiential learning that focuses on business transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around our solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on‑the‑job training and mentoring by a senior TQM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and the Customer Services & Delivery board area and give you the professional experience to be ready to serve our customers. We offer full‑time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer‑facing TQM role in your market and continue to receive mentoring and coaching support to accelerate your growth.

What You Bring

• Bachelor or Master’s STEM Degree: Science, Tech, Engineering, Math or equivalent experience in the field of technology.
• Must have 2–3 years of experience working as a Functional/Technical Consultant or within project management.
• Strong communication skills, as this role will be primarily customer facing and at customer sites up to 5 days per week.
• Skilled at building trusted relationships with C‑level executives, senior leaders, and key stakeholders to drive alignment and strategic outcomes.
• Strong facilitation, negotiation, and de‑escalation skills, with the ability to manage high‑stakes discussions and maintain productive engagement.
• Experience working with SAP Enterprise, Industry, Platform, and SaaS Solutions, with exposure to third‑party and partner technologies.
• Proven ability to apply SAP business and technical architecture expertise to deliver impactful solutions that align with customer strategy and operational goals.
• Hands‑on experience with SAP HANA, S/4HANA, or SAP Business Technology Platform, with a strong understanding of how to leverage these technologies to drive transformation.
• Demonstrated knowledge of SAP project management, value management, and quality management practices to support delivery excellence.
• A track record of influencing solution design, implementation, and change management initiatives across complex environments.
• Experience supporting key phases of the customer lifecycle—including pre‑sales, solutioning, procurement, contract renewals, and retention—with a focus on long‑term value creation.

About SAP Next Gen Academy for Services & Consulting

The Academy partners with SAP Customer Services & Delivery to support customers in their digital transformation, driving adoption and effective use of SAP software through planning, implementation, integration, and continuous improvement.

The 12‑month SAP Next Gen Academy for Services & Consulting offers classroom learning and role‑focused rotations. It builds a strong foundation in consulting, project management, technical, and solution support to prepare you for success in Customer Services and delivery.

Join us for a unique opportunity to build your network, collaborate with customers to solve real business challenges, and gain hands‑on experience with world‑class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits.

#SAPNextGen

#SAPAcademyforServicesandConsulting

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [e-mail].

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to the Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 442778 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 50% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid