24/7 IT Service Desk Specialist (Remote/Hybrid)

MCC Label; Monterrey; Hybride; MXN 250 000 - 360 000; Plein temps

Résumé du poste

Multi-Color Corporation seeks an IT Service Desk Analyst in Monterrey to deliver Tier 1 and advanced support across desktops, laptops, mobile devices, printers, and peripherals. You will troubleshoot, log tickets, and coordinate with IT teams to keep users productive.

In a 24/7 environment, the role requires strong customer service, problem solving, and independent work. On-site, remote, or hybrid arrangements may apply based on needs.

Qualifications

• 3-5 years of IT support experience.
• Associate or bachelor’s degree in computer information systems, computer science or related field preferred.
• Relevant certifications (CompTIA A+, Microsoft 365 Fundamentals, Azure Fundamentals, ITIL) preferred.
• Strong working knowledge of Windows and macOS.
• Experience with Microsoft 365 suite including Exchange administration and SharePoint.
• Experience with ITSM platforms such as ServiceNow.

Responsabilités

• Serve as the first point of contact for IT support and resolve escalated issues.
• Troubleshoot hardware and software problems on desktops, laptops, and mobile devices.
• Provide network issue support including VPN access and remote desktop.
• Manage user accounts and permissions in Active Directory and Exchange.
• Install, configure, and maintain software and operating systems.
• Create and update knowledge articles and procedures.
• Assist with system upgrades, patches, and deployments.
• Support enterprise systems like Office 365, SharePoint, and antivirus solutions.
• Collaborate with operations and infrastructure teams to resolve issues promptly.
• Participate in IT projects and rotational on-call coverage.

Connaissances

Customer service orientation

Communication skills

Problem solving

Multitasking in fast-paced environment

Independent work capability

Formation

Associate or Bachelor’s degree in computer information systems or related field

Outils

Windows & macOS

Microsoft 365 suite

Active Directory & Exchange administration

ITSM (ServiceNow)

Remote desktop tools

VPN & network basics

Citrix VDI

Webex

Description du poste

Multi-Color Corporation seeks an IT Service Desk Analyst in Monterrey to deliver Tier 1 and advanced support across desktops, laptops, mobile devices, printers, and peripherals. You will troubleshoot, log tickets, and coordinate with IT teams to keep users productive.

In a 24/7 environment, the role requires strong customer service, problem solving, and independent work. On-site, remote, or hybrid arrangements may apply based on needs.