Wellness & Guest Experience Director

InterContinental Hotels Group; Kuwait City; On-site; KWD 23,000 - 35,000; Full time

Job summary

InterContinental Hotels Group in Kuwait City seeks a strategic Wellness Leader to design and implement a property-specific wellness strategy aligned with IHG standards. You will coordinate with F&B, spa, guest services and housekeeping to embed wellness touchpoints throughout the guest journey.

The role leads wellness activities, partners with spa and fitness teams, oversees events, and ensures sustainable programming reflecting local culture and eco-conscious practices.

Responsibilities

• Develop and implement a property-specific wellness strategy aligned with IHG brand standards.
• Design wellness experiences that integrate physical, mental, emotional, and environmental well-being.
• Lead cross-departmental coordination to embed wellness touchpoints into F&B, housekeeping, spa, recreation, and guest rooms.
• Create and manage a schedule of wellness activities (e.g., yoga classes, mindfulness sessions, nature walks, sleep programs, detox packages).
• Partner with spa and fitness teams to deliver signature wellness journeys for guests.
• Introduce and oversee special events such as wellness retreats, fitness pop-ups, and seasonal lifestyle campaigns.
• Incorporate sustainable and local elements into programming (e.g., farm-to-table, herbal treatments, eco-hikes).
• Supervise fitness trainers, wellness coaches, and external practitioners (yoga instructors, nutritionists, etc.).
• Work closely with the Spa Manager, Executive Chef, and Rooms Division to align goals and ensure a holistic guest experience.
• Provide wellness training and lifestyle workshops for both guests and staff.
• Ensure the optimal functionality, cleanliness, and aesthetics of wellness-related spaces (fitness center, yoga studio, meditation rooms, etc.).
• Source, manage, and evaluate wellness equipment, supplies, and technologies.
• Enforce safety, hygiene, and brand compliance standards in all wellness spaces.
• Collaborate with Sales & Marketing to promote wellness offerings to target markets (e.g., leisure travelers, wellness tourists, corporate groups).
• Develop promotional materials, wellness menus, and digital content with the hotel’s marketing team.
• Represent the hotel’s wellness philosophy in the local community, online presence, and partnerships.

Job description

InterContinental Hotels Group in Kuwait City seeks a strategic Wellness Leader to design and implement a property-specific wellness strategy aligned with IHG standards. You will coordinate with F&B, spa, guest services and housekeeping to embed wellness touchpoints throughout the guest journey.

The role leads wellness activities, partners with spa and fitness teams, oversees events, and ensures sustainable programming reflecting local culture and eco-conscious practices.