VOIP Engineer

V2X; Kuwait City; On-site; KWD 28,000 - 40,000; Full time

Benefits offered by this job

Company-paid housing

Company-paid transportation

Completion bonus

Tuition reimbursement

Job summary

V2X seeks a VoIP Video Engineer with deep expertise in voice routing, video routing, QoS, and DoD-like security practices. You will design and optimize VoIP/Video flows, work under pressure, ensure high-quality calls across large infrastructures while aligning with STIGs.

The role requires security clearances, hands-on Cisco Call Manager, SBCs, and NOC collaboration; housing, transportation, completion bonus, and tuition reimbursement are offered.

Qualifications

• Requires DoD-style security practices and baseline certifications.
• Bachelor's degree or equivalent in a relevant field; DoD 8570.01M compliance required.

Responsibilities

• Provide implementation of new, existing and future VoIP including VoSIP in large infrastructure.
• Manage and maintain Tier 1 Cisco Call Managers, Presence Unity servers, SBCs, SME equipment across networks.
• Collaborate with NOC to ensure VoIP traffic does not interfere with data traffic.
• Provide expert technical support for VoIP/Video networks, system upgrades, and equipment purchases.
• Monitor capacity, quality and performance of VoIP traffic to ensure uninterrupted telephony.
• Create and maintain network diagrams and document engineering processes per DISA STIGs.

Skills

VoIP networking

Customer service

Troubleshooting

Communication skills

Decision making under pressure

Education

Bachelor's degree in Computer Science / MIS / IS / Engineering

Active Secret Clearance

DoD 8570.01M baseline compliance

Tools

Cisco Call Manager

Presence Unity

Session Border Controllers (SBC)

DISA STIGs knowledge

Job description

Overview

The VoIP Video Engineer is a subject matter expert with an in-depth knowledge of voice routing communications in medium to large infrastructure and design. This position requires technical expertise in call and video routing, optimization, call and video flow technology, customer service, and QoS as referenced to DoD practices. The VoIP Video Engineer must also be able to work under intense pressure and varying situational environments to provide customers with smooth calls without interruption. This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program. You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver's license in order to be qualified for this position.

Responsibilities

• Provide implementation of new, existing and future VoIP to include Voice Over Secure Internet Protocol (VoSIP) technology utilizing the current industry best practice implementation to include but not limited to Cisco Call Manager and Unified Communications systems.
• Manage and maintain the Tier 1 Cisco Call Managers, Presence Unity servers, Session Border Controllers (SBC), Session Management Edition, SME and additional equipment if applicable on all networks.
• Collaborate with all sections within the Network Operations Centers (NOC) to ensure that VoIP traffic does not interfere with or hinder network data traffic.
• Provides expert technical support for existing and expanding Voice and Video networks services, system upgrades and equipment purchase to the customer.
• Monitors and identifies capacity, quality and performance issues for VoIP traffic to ensure continued uninterrupted operation of telephony systems.
• Perform regular system maintenance in support of IAVA vulnerabilities and CCRI compliance.
• Executes engineering best practices in network builds integration testing and documentation while adhering to security fundamentals provided by DISA's Security Technical Implementation Guides (STIGs).
• Ensure that all managed technologies are compliant with current DISA Security Technical Implementation Guides (STIGs).
• Create and track network issues requests using the ServiceNow ticketing system.
• Create, update and maintain detailed network diagrams.
• Performs other duties and assignments assigned.

Qualifications

• Requires an active Secret Clearance.
• One-year related experience can be substituted for one year of education if the degree is required.
• Bachelor's Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.
• This position requires candidates to adhere to DoD 8570.01M.
• All candidates are required to maintain at least one baseline certification and one computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.

Education / Certifications

• Baseline: Cisco: CCNA: Certified Network Associate - Security
• Baseline: Cisco: CCNP: Certified Network Professional - Security (Cannot be used as a dual qualifier)
• CompTIA: CASP+ ce: Advanced Security Practitioner
• CompTIA: Security+ ce
• CompTIA: CySA+ ce: Cybersecurity Analyst
• CompTIA: SecurityX ce
• EC-Council: CND: Certified Network Defender
• GIAC: GCED: Certified Enterprise Defender
• GIAC: GCIH: Certified Incident Handler
• GIAC: GICSP: Industrial Cyber Security Professional
• GIAC: GSEC: Security Essentials
• ISACA: CISA: Certified Information Systems Auditor
• ISC2: CCSP: Certified Cloud Security Professional
• ISC2: CISSP (or Associate): Certified Information Systems Security Professional
• ISC2: SSCP: Systems Security Certified Practitioner
• Computer Environment (CE): Cisco: CC-DN-P: Certified DevNet Professional
• Computer Environment (CE): Cisco: CCIE (Any)
• Computer Environment (CE): Cisco: CCNP: Certified Network Professional (Any) (Cannot be used as a dual qualifier)

Experience

• One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.
• Minimum of five years of experience in administrative, technical work, which demonstrated the ability and aptitude, required to perform technical, managerial, or analytical work and coordination involving management information systems.
• The VoIP Engineer should have hands-on experience in VoIP technologies in medium to large environments.
• Experience with a customer service-oriented company.

Skills & Technology Used

• Proficiency in using a computer – desktop or laptop.
• Proficiency in using Microsoft productivity software.
• Proficiency in using Email client software.
• Ability to verify that all systems under the direct control of RCC‑SWA are properly configured in accordance with Higher Headquarters, Local and DISA STIG configuration policies.
• Ability to manage asset documentation for accreditation and authorization.
• Ability to assess networking requirements and provide solutions.
• Ability to make accurate and independent decisions under pressure.
• Ability to successfully execute many complex tasks simultaneously.
• Expert ability to troubleshoot infrastructure equipment.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to successfully execute many complex tasks simultaneously across departmental boundaries.

Working Environment

The work environment will be 95% indoors and 5% outdoors. The outdoor work environment may exceed temperatures 100 F. Candidate must be able to physically withstand extreme heat.

Physical Requirements

Must be capable of lifting, pushing, and pulling items weighing up to 50 lbs. Must be capable of wearing Personal Protective Equipment (helmet and plated vest) which can weigh 25 to 40 lbs, for extended periods of time.