VIP Room Sales & Client Relations Coordinator

Advanced Search Group; Ahmadi; On-site; KWD 3,900 - 6,100; Full time

Job summary

Advanced Search Group is seeking a customer-focused professional to engage with clients face-to-face or by phone, understand their needs, and present clear plans to meet them. You will provide information on rooms, services, doctors, and charges, and showcase facilities to clients.

The role involves reserving accommodations for VIP and VVIP clients, following up on interests, and nurturing relationships with existing clients. Training and administrative duties are part of the job.

Qualifications

• University degree from a reputed university.
• At least 2 years experience in customer service and dealing with the VIP clients.
• Strong interpersonal, organizational, and communication skills.
• Proficient with MS Office and standard hospital database technology.

Responsibilities

• Meet with clients face to face or over the phone.
• Understand clients' needs and respond with a plan to meet them.
• Provide information about rooms/suites, services, doctors, charges.
• Show rooms/suites and facilities to clients.
• Reserve rooms/suites for clients including VIP and VVIP.
• Follow up with clients for interest and reservations.
• Congratulate clients on deliveries and distribute gifts.
• Prepare certificate gifts for newborn babies.
• Foster relationships with existing clients.
• Seek appropriate contacts within organizations.
• Set goals and train team members where appropriate.
• Attend training/seminars as needed.
• Handle department administrative tasks.

Skills

Customer service

VIP client handling

Interpersonal skills

Communication skills

Education

University degree

Tools

MS Office

Hospital database

Job description

Advanced Search Group is seeking a customer-focused professional to engage with clients face-to-face or by phone, understand their needs, and present clear plans to meet them. You will provide information on rooms, services, doctors, and charges, and showcase facilities to clients.

The role involves reserving accommodations for VIP and VVIP clients, following up on interests, and nurturing relationships with existing clients. Training and administrative duties are part of the job.