Guest Experience Agent

IHG; Kuwait; Remote; KWD 6,000 - 9,600; Full time

Job summary

IHG in Kuwait seeks a Front Office Guest Services professional to greet guests with warmth and professionalism, ensuring VIP and special guests receive a seamless, personalized experience from arrival to departure.

You will coordinate pre-arrival requests, maintain guest profiles in the PMS, assist with check-ins/outs, and liaise with Housekeeping, Concierge, Room Service and Security to uphold our service standards and brand values.

Responsibilities

• Greet and welcome guests with warmth, professionalism, and genuine hospitality.
• Ensure VIP and special guests receive a seamless, personalized experience from arrival to departure.
• Coordinate pre-arrival arrangements including room preferences, special requests, and amenities in collaboration with relevant departments.
• Maintain updated guest profiles and preferences in the property management system for future reference and loyalty building.
• Assist with check-ins and check-outs, ensuring all processes are handled efficiently and courteously.
• Handle guest inquiries, concerns, and requests promptly, diplomatically, and effectively.
• Liaise with departments such as Housekeeping, Concierge, Room Service, and Security to ensure guest satisfaction.
• Conduct guest room inspections for VIP arrivals to ensure readiness and attention to detail.
• Anticipate guest needs and proactively provide thoughtful touches that enhance the guest experience.
• Support the Front Office team in administrative tasks, reporting, and daily operations as needed.
• Uphold and represent the hotel's service standards and brand values at all times.

Job description

• Greet and welcome guests with warmth, professionalism, and genuine hospitality.
• Ensure VIP and special guests receive a seamless, personalized experience from arrival to departure.
• Coordinate pre-arrival arrangements including room preferences, special requests, and amenities in collaboration with relevant departments.
• Maintain updated guest profiles and preferences in the property management system for future reference and loyalty building.
• Assist with check-ins and check-outs, ensuring all processes are handled efficiently and courteously.
• Handle guest inquiries, concerns, and requests promptly, diplomatically, and effectively.
• Liaise with departments such as Housekeeping, Concierge, Room Service, and Security to ensure guest satisfaction.
• Conduct guest room inspections for VIP arrivals to ensure readiness and attention to detail.
• Anticipate guest needs and proactively provide thoughtful touches that enhance the guest experience.
• Support the Front Office team in administrative tasks, reporting, and daily operations as needed.
• Uphold and represent the hotel's service standards and brand values at all times.