Technical Support Director: Strategy & Team Leadership
Euro Staffs
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Benefits offered by this job
Job summary
Peaktab Solutions Kuwait is seeking a Technical Support Director to lead technical support operations and deliver an exceptional experience for customers and internal users.
You will oversee strategy, service quality, team performance, and continuous improvement, shaping support processes and collaborating with engineering and product teams to resolve recurring issues while driving career growth in a technology-focused environment. The role is on-site in Kuwait City.
Qualifications
- Bachelor's degree in IT, CS, Engineering, or related field.
- Extensive experience in technical support or IT service management.
- Strong leadership and customer service skills.
- Knowledge of IT service management and support methodologies.
- Excellent communication, analytical, and problem-solving abilities.
Responsibilities
- Develop and implement technical support strategies.
- Oversee helpdesk, troubleshooting, and technical service operations.
- Establish service standards, KPIs, and performance targets.
- Monitor customer satisfaction and support quality.
- Lead, coach, and develop technical support teams.
- Collaborate with engineering and product teams to resolve recurring issues.
- Identify opportunities to improve support processes and automation.
Skills
Education
Job description
Peaktab Solutions Kuwait is seeking a Technical Support Director to lead technical support operations and deliver an exceptional experience for customers and internal users.
You will oversee strategy, service quality, team performance, and continuous improvement, shaping support processes and collaborating with engineering and product teams to resolve recurring issues while driving career growth in a technology-focused environment. The role is on-site in Kuwait City.
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