Team Leader — Retail Sales & Customer Service

Al Tayer Group; Kuwait City; On-site; KWD 6,000 - 10,000; Full time

Job summary

Al Tayer Group in Kuwait is seeking a Team Leader – VM – Mamas & Papas to drive store performance. You will manage the department team, maintain brand standards, coach staff, and ensure excellent customer service on the shop floor.

You will monitor merchandising and stock levels, support new starters, handle customer questions, and work with the store manager and training department to uphold policies. This role requires strong leadership and a hands-on approach in a fast-paced retail

Qualifications

• 2–3 years experience in a Sales or Customer Service environment
• High school / “O” Levels

Responsibilities

• Maintain and enforce department standards and stock control.
• Lead and coach the sales team on the shop floor.
• Resolve customer complaints effectively.
• Check stock levels daily and inform replenishment needs.
• Ensure excellent customer service and brand standards.

Skills

Stock control

Coaching

Education

High school / 'O' Levels

Job description

Al Tayer Group in Kuwait is seeking a Team Leader – VM – Mamas & Papas to drive store performance. You will manage the department team, maintain brand standards, coach staff, and ensure excellent customer service on the shop floor.

You will monitor merchandising and stock levels, support new starters, handle customer questions, and work with the store manager and training department to uphold policies. This role requires strong leadership and a hands-on approach in a fast-paced retail