Team Leader

Al Tayer Group; Kuwait; Vor Ort; KWD 4.500 - 13.000; Vollzeit

Zusammenfassung

Al Tayer Group, a leader in luxury retail in the Middle East, seeks an associate to support Ecom Outbound operations. You will troubleshoot pick/pack/dispatch, manage inventory discrepancies, and ensure customer orders meet SLA.

The role involves collaborating with the warehouse inventory team and assisting VIP orders. Qualifications include 2–3 years in relevant roles, basic MS Office and strong written communication, and familiarity with warehouse management systems.

Qualifikationen

• 2–3 years of relevant experience in e-commerce outbound or warehouse roles.
• Basic MS Office and written communication skills.
• Familiarity with Warehouse Management System concepts.

Aufgaben

• Manage and resolve inventory discrepancies from customer orders.
• Coordinate with warehouse inventory team for resolutions.
• Log customer order issues in Sales Force for timely resolution.
• Ensure order picking and packing align with SLA.
• Assist Personal Shoppers in VIP orders by reserving stocks.
• Support BOL creation and communications for transfers.
• Guide and motivate subordinates to improve performance.
• Maintain HSE practices and safe conduct.
• Implement housekeeping standards in operations.

Kenntnisse

Ecom outbound operations

MS Office

Written communication

Warehouse management system

Ausbildung

High School Or Intermediate

Jobbeschreibung

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world's best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdale's, Harvey Nichols and Armani, to name just a few!

Job Purpose

To support Warehouse Supervisor/Store Keeper in the Ecom Outbound operations, by managing the trouble shooting activities related to pick, pack and dispatch operations and to ensure customer order fulfilment within agreed SLA

Responsibilities

Functional Roles and Responsibilities

• Manage and resolve the inventory related discrepancies identified from the customer orders
• Liaise with warehouse inventory team to get resolution for inventory discrepancies
• Report customer order related issues in Sales Force application for timely resolution and for future reference
• Ensure order picking and packing flow in line with warehouse order handover SLA
• Assist the Personal Shoppers in fulfilling VIP customer orders by reserving the stocks on request
• Assist in BOL creation and communications related to Brick and Mortar transfers
• Guide and motivate subordinates to enhance performance and produce quality work
• Maintain HSE practices in the working environment in order to minimize the opportunity of damage of property and injury to self and colleagues. Ensure self and team conduct tasks in a safe manner in line with HSE processes defined by the company.
• Implement excellent housekeeping standards within the area of operations

Qualifications

Education/Certification and Continued Education

• High School Or Intermediate

Years of Experience

• 2-3 years relevant experience

Knowledge and Skills

• Good Knowledge in Ecom outbound operations gained through formal training or work experience
• Basic MS office knowledge and written communication
• Working knowledge in Warehouse management system